Interface QueueFrontOfficeSession
- All Superinterfaces:
AutoCloseable, Closeable, OsidSession, OsidSession
This session provides methods to retrieve Queue to
FrontOffice mappings. A Queue may appear in multiple
FrontOffice objects. Each front office may have its own authorizations
governing who is allowed to look at it.
This lookup session defines several views:
- comparative view: elements may be silently omitted or re-ordered
- plenary view: provides a complete result set or is an error condition
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Method Summary
Modifier and TypeMethodDescriptionbooleanTests if this user can perform lookups of queue/front office mappings.getFrontOfficeIdsByQueue(Id queueId) Gets theFrontOfficeIdsfrontOfficeped to aQueue.getFrontOfficesByQueue(Id queueId) Gets theFrontOfficesfrontOfficeped to aQueue.getQueueIdsByFrontOffice(Id frontOfficeId) Gets the list ofQueue Idsassociated with aFrontOffice.getQueueIdsByFrontOffices(IdList frontOfficeIds) Gets the list ofQueue Idscorresponding to a list ofFrontOffices.getQueuesByFrontOffice(Id frontOfficeId) Gets the list ofQueuesassociated with aFrontOffice.getQueuesByFrontOffices(IdList frontOfficeIds) Gets the list ofQueuecorresponding to a list ofFrontOffices.voidThe returns from the lookup methods may omit or translate elements based on this session, such as authorization, and not result in an error.voidA complete view of theQueueandFrontOfficereturns is desired.Methods inherited from interface OsidSession
closeMethods inherited from interface OsidSession
getAuthenticatedAgent, getAuthenticatedAgentId, getClockRate, getDate, getEffectiveAgent, getEffectiveAgentId, getFormatType, getLocale, isAuthenticated, startTransaction, supportsTransactionsModifier and TypeMethodDescriptionGets the agent authenticated to this session.Gets theIdof the agent authenticated to this session.Gets the rate of the service clock.getDate()Gets the service date which may be the current date or the effective date in which this session exists.Gets the effective agent in use by this session.Gets theIdof the effective agent in use by this session.Gets theDisplayTextformatTypepreference in effect for this session.Gets the locale indicating the localization preferences in effect for this session.booleanTests if an agent is authenticated to this session.Starts a new transaction for this sesson.booleanTests for the availability of transactions.
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Method Details
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canLookupQueueFrontOfficeIssues
boolean canLookupQueueFrontOfficeIssues()Tests if this user can perform lookups of queue/front office mappings. A return of true does not guarantee successful authorization. A return of false indicates that it is known lookup methods in this session will result in aPERMISSION_DENIED. This is intended as a hint to an application that may opt not to offer lookup operations to unauthorized users.- Returns:
falseif looking up mappings is not authorized,trueotherwise- Compliance:
mandatory- This method must be implemented.
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useComparativeQueueFrontOfficeView
void useComparativeQueueFrontOfficeView()The returns from the lookup methods may omit or translate elements based on this session, such as authorization, and not result in an error. This view is used when greater interoperability is desired at the expense of precision.- Compliance:
mandatory- This method is must be implemented.
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usePlenaryQueueFrontOfficeView
void usePlenaryQueueFrontOfficeView()A complete view of theQueueandFrontOfficereturns is desired. Methods will return what is requested or result in an error. This view is used when greater precision is desired at the expense of interoperability.- Compliance:
mandatory- This method is must be implemented.
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getQueueIdsByFrontOffice
IdList getQueueIdsByFrontOffice(Id frontOfficeId) throws NotFoundException, OperationFailedException, PermissionDeniedException Gets the list ofQueue Idsassociated with aFrontOffice.- Parameters:
frontOfficeId-Idof theFrontOffice- Returns:
- list of related queue
Ids - Throws:
NotFoundException-frontOfficeIdis not foundNullArgumentException-frontOfficeIdisnullOperationFailedException- unable to complete requestPermissionDeniedException- authorization failure- Compliance:
mandatory- This method must be implemented.
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getQueuesByFrontOffice
QueueList getQueuesByFrontOffice(Id frontOfficeId) throws NotFoundException, OperationFailedException, PermissionDeniedException Gets the list ofQueuesassociated with aFrontOffice.- Parameters:
frontOfficeId-Idof theFrontOffice- Returns:
- list of related queues
- Throws:
NotFoundException-frontOfficeIdis not foundNullArgumentException-frontOfficeIdisnullOperationFailedException- unable to complete requestPermissionDeniedException- authorization failure- Compliance:
mandatory- This method must be implemented.
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getQueueIdsByFrontOffices
IdList getQueueIdsByFrontOffices(IdList frontOfficeIds) throws OperationFailedException, PermissionDeniedException Gets the list ofQueue Idscorresponding to a list ofFrontOffices.- Parameters:
frontOfficeIds- list of front officeIds- Returns:
- list of queue
Ids - Throws:
NullArgumentException-frontOfficeIdsisnullOperationFailedException- unable to complete requestPermissionDeniedException- authorization failure- Compliance:
mandatory- This method must be implemented.
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getQueuesByFrontOffices
QueueList getQueuesByFrontOffices(IdList frontOfficeIds) throws OperationFailedException, PermissionDeniedException Gets the list ofQueuecorresponding to a list ofFrontOffices.- Parameters:
frontOfficeIds- list of front officeIds- Returns:
- list of queues
- Throws:
NullArgumentException-frontOfficeIdsisnullOperationFailedException- unable to complete requestPermissionDeniedException- authorization failure- Compliance:
mandatory- This method must be implemented.
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getFrontOfficeIdsByQueue
IdList getFrontOfficeIdsByQueue(Id queueId) throws NotFoundException, OperationFailedException, PermissionDeniedException Gets theFrontOfficeIdsfrontOfficeped to aQueue.- Parameters:
queueId-Idof aQueue- Returns:
- list of frontOffices
- Throws:
NotFoundException-queueIdis not foundNullArgumentException-queueIdisnullOperationFailedException- unable to complete requestPermissionDeniedException- authorization failure- Compliance:
mandatory- This method must be implemented.
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getFrontOfficesByQueue
FrontOfficeList getFrontOfficesByQueue(Id queueId) throws NotFoundException, OperationFailedException, PermissionDeniedException Gets theFrontOfficesfrontOfficeped to aQueue.- Parameters:
queueId-Idof aQueue- Returns:
- list of frontOffices
- Throws:
NotFoundException-queueIdis not foundNullArgumentException-queueIdisnullOperationFailedException- unable to complete requestPermissionDeniedException- authorization failure- Compliance:
mandatory- This method must be implemented.
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