Interface TrackingProfile

All Superinterfaces:
OsidProfile, Sourceable
All Known Subinterfaces:
TrackingManager, TrackingProxyManager
public interface TrackingProfile extends OsidProfile

The tracking profile describes the interoperability among tracking services.

  • Method Details

    • supportsVisibleFederation

      boolean supportsVisibleFederation()
      Tests if any front office federation is exposed. Federation is exposed when a specific front office may be identified, selected and used to create a lookup or admin session. Federation is not exposed when a set of front offices appears as a single front office.
      Returns:
      true if visible federation is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsMyIssue

      boolean supportsMyIssue()
      Tests if an issue service is supported for the current agent.
      Returns:
      true if my issue is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueTracking

      boolean supportsIssueTracking()
      Tests if an issue tracking service is supported.
      Returns:
      true if issue tracking is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueResourcing

      boolean supportsIssueResourcing()
      Tests if an issue resourcing service is supported.
      Returns:
      true if issue resourcing is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueTriaging

      boolean supportsIssueTriaging()
      Tests if an issue triaging service is supported.
      Returns:
      true if issue triaging is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueLookup

      boolean supportsIssueLookup()
      Tests if looking up issues is supported.
      Returns:
      true if issue lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueQuery

      boolean supportsIssueQuery()
      Tests if querying issues is supported.
      Returns:
      true if issue query is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueSearch

      boolean supportsIssueSearch()
      Tests if searching issues is supported.
      Returns:
      true if issue search is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueAdmin

      boolean supportsIssueAdmin()
      Tests if issue administrative service is supported.
      Returns:
      true if issue administration is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueNotification

      boolean supportsIssueNotification()
      Tests if an issue notification service is supported.
      Returns:
      true if issue notification is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueFrontOffice

      boolean supportsIssueFrontOffice()
      Tests if an issue front office lookup service is supported.
      Returns:
      true if an issue front office lookup service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueFrontOfficeAssignment

      boolean supportsIssueFrontOfficeAssignment()
      Tests if an issue front office assignment service is supported.
      Returns:
      true if an issue to front office assignment service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueSmartFrontOffice

      boolean supportsIssueSmartFrontOffice()
      Tests if an issue smart front office service is supported.
      Returns:
      true if an issue smart front office service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsSubtaskIssueLookup

      boolean supportsSubtaskIssueLookup()
      Tests if looking up subtasks is supported.
      Returns:
      true if subtask lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsSubtaskIssueAdmin

      boolean supportsSubtaskIssueAdmin()
      Tests if managing subtasks is supported.
      Returns:
      true if subtask admin is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsDuplicateIssueLookup

      boolean supportsDuplicateIssueLookup()
      Tests if looking up duplicate issues is supported.
      Returns:
      true if duplicate issue lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsDuplicateIssueAdmin

      boolean supportsDuplicateIssueAdmin()
      Tests if managing duplicate issues is supported.
      Returns:
      true if duplicate issue admin is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsBranchedIssueLookup

      boolean supportsBranchedIssueLookup()
      Tests if looking up issue branches is supported.
      Returns:
      true if branched issue lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsBranchedIssueAdmin

      boolean supportsBranchedIssueAdmin()
      Tests if managing issue branches is supported.
      Returns:
      true if branched issue admin is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsBlockingIssueLookup

      boolean supportsBlockingIssueLookup()
      Tests if looking up blocking issues is supported.
      Returns:
      true if blocking issue lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsBlockingIssueAdmin

      boolean supportsBlockingIssueAdmin()
      Tests if managing issue blocks is supported.
      Returns:
      true if blocking issue admin is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsLogEntryLookup

      boolean supportsLogEntryLookup()
      Tests if looking up log entries is supported.
      Returns:
      true if log entry lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueMessaging

      boolean supportsIssueMessaging()
      Tests if issue commenting and customer messaging is supported.
      Returns:
      true if issue messaging is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsLogEntryNotification

      boolean supportsLogEntryNotification()
      Tests if log entry notification is supported.
      Returns:
      true if log entry notification is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueLookup

      boolean supportsQueueLookup()
      Tests if looking up queues is supported.
      Returns:
      true if queue lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueQuery

      boolean supportsQueueQuery()
      Tests if querying queues is supported.
      Returns:
      true if queue query is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueSearch

      boolean supportsQueueSearch()
      Tests if searching queues is supported.
      Returns:
      true if queue search is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueAdmin

      boolean supportsQueueAdmin()
      Tests if queue administrative service is supported.
      Returns:
      true if queue administration is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueNotification

      boolean supportsQueueNotification()
      Tests if a queue notification service is supported.
      Returns:
      true if queue notification is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueFrontOffice

      boolean supportsQueueFrontOffice()
      Tests if a queue front office lookup service is supported.
      Returns:
      true if a queue front office lookup service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueFrontOfficeAssignment

      boolean supportsQueueFrontOfficeAssignment()
      Tests if a queue front office service is supported.
      Returns:
      true if queue to front office assignment service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueSmartFrontOffice

      boolean supportsQueueSmartFrontOffice()
      Tests if a queue smart front office lookup service is supported.
      Returns:
      true if a queue smart front office service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueResourcing

      boolean supportsQueueResourcing()
      Tests if a queue resourcing is supported.
      Returns:
      true if a queue resourcing service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeLookup

      boolean supportsFrontOfficeLookup()
      Tests if looking up front offices is supported.
      Returns:
      true if front office lookup is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeQuery

      boolean supportsFrontOfficeQuery()
      Tests if querying front offices is supported.
      Returns:
      true if a front office query service is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeSearch

      boolean supportsFrontOfficeSearch()
      Tests if searching front offices is supported.
      Returns:
      true if front office search is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeAdmin

      boolean supportsFrontOfficeAdmin()
      Tests if front office administrative service is supported.
      Returns:
      true if front office administration is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeNotification

      boolean supportsFrontOfficeNotification()
      Tests if a front office notification service is supported.
      Returns:
      true if front office notification is supported, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeHierarchy

      boolean supportsFrontOfficeHierarchy()
      Tests for the availability of a front office hierarchy traversal service.
      Returns:
      true if front office hierarchy traversal is available, false otherwise
      Compliance:
      mandatory - This method must be implemented in all providers.

    • supportsFrontOfficeHierarchyDesign

      boolean supportsFrontOfficeHierarchyDesign()
      Tests for the availability of a front office hierarchy design service.
      Returns:
      true if front office hierarchy design is available, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • supportsTrackingRules

      boolean supportsTrackingRules()
      Tests for the availability of a tracking rules service.
      Returns:
      true if a tracking rules service is available, false otherwise
      Compliance:
      mandatory - This method must be implemented.

    • getIssueRecordTypes

      TypeList getIssueRecordTypes()
      Gets the supported Issue record types.
      Returns:
      a list containing the supported Issue record types
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueRecordType

      boolean supportsIssueRecordType(Type issueRecordType)
      Tests if the given Issue record type is supported.
      Parameters:
      issueRecordType - a Type indicating an Issue record type
      Returns:
      true if the given record type is supported, false otherwise
      Throws:
      NullArgumentException - issueRecordType is null
      Compliance:
      mandatory - This method must be implemented.

    • getIssueSearchRecordTypes

      TypeList getIssueSearchRecordTypes()
      Gets the supported Issue search types.
      Returns:
      a list containing the supported Issue search types
      Compliance:
      mandatory - This method must be implemented.

    • supportsIssueSearchRecordType

      boolean supportsIssueSearchRecordType(Type issueSearchRecordType)
      Tests if the given Issue search type is supported.
      Parameters:
      issueSearchRecordType - a Type indicating an Issue search type
      Returns:
      true if the given Type is supported, false otherwise
      Throws:
      NullArgumentException - issueSearchRecordType is null
      Compliance:
      mandatory - This method must be implemented.

    • getLogEntryRecordTypes

      TypeList getLogEntryRecordTypes()
      Gets the supported LogEntry record types.
      Returns:
      a list containing the supported LogEntry record types
      Compliance:
      mandatory - This method must be implemented.

    • supportsLogEntryRecordType

      boolean supportsLogEntryRecordType(Type logEntryRecordType)
      Tests if the given LogEntry record type is supported.
      Parameters:
      logEntryRecordType - a Type indicating a LogEntry record type
      Returns:
      true if the given record type is supported, false otherwise
      Throws:
      NullArgumentException - logEntryRecordType is null
      Compliance:
      mandatory - This method must be implemented.

    • getQueueRecordTypes

      TypeList getQueueRecordTypes()
      Gets the supported Queue record types.
      Returns:
      a list containing the supported Queue record types
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueRecordType

      boolean supportsQueueRecordType(Type queueRecordType)
      Tests if the given Queue record type is supported.
      Parameters:
      queueRecordType - a Type indicating a Queue record type
      Returns:
      true if the given Type is supported, false otherwise
      Throws:
      NullArgumentException - queueRecordType is null
      Compliance:
      mandatory - This method must be implemented.

    • getQueueSearchRecordTypes

      TypeList getQueueSearchRecordTypes()
      Gets the supported Queue search record types.
      Returns:
      a list containing the supported Queue search record types
      Compliance:
      mandatory - This method must be implemented.

    • supportsQueueSearchRecordType

      boolean supportsQueueSearchRecordType(Type queueSearchRecordType)
      Tests if the given Queue search record type is supported.
      Parameters:
      queueSearchRecordType - a Type indicating a Queue search record type
      Returns:
      true if the given Type is supported, false otherwise
      Throws:
      NullArgumentException - queueSearchRecordType is null
      Compliance:
      mandatory - This method must be implemented.

    • getFrontOfficeRecordTypes

      TypeList getFrontOfficeRecordTypes()
      Gets the supported FrontOffice record types.
      Returns:
      a list containing the supported FrontOffice types
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeRecordType

      boolean supportsFrontOfficeRecordType(Type frontOfficeRecordType)
      Tests if the given FrontOffice record type is supported.
      Parameters:
      frontOfficeRecordType - a Type indicating a FrontOffice record type
      Returns:
      true if the given Type is supported, false otherwise
      Throws:
      NullArgumentException - frontOfficeRecordType is null
      Compliance:
      mandatory - This method must be implemented.

    • getFrontOfficeSearchRecordTypes

      TypeList getFrontOfficeSearchRecordTypes()
      Gets the supported FrontOffice search record types.
      Returns:
      a list containing the supported FrontOffice search record types
      Compliance:
      mandatory - This method must be implemented.

    • supportsFrontOfficeSearchRecordType

      boolean supportsFrontOfficeSearchRecordType(Type frontOfficeSearchRecordType)
      Tests if the given FrontOffice search record type is supported.
      Parameters:
      frontOfficeSearchRecordType - a Type indicating a FrontOffice search record type
      Returns:
      true if the given Type is supported, false otherwise
      Throws:
      NullArgumentException - frontOfficeSearchRecordType is null
      Compliance:
      mandatory - This method must be implemented.