Interface TrackingProxyManager

All Superinterfaces:

AutoCloseable, Closeable, OsidProfile, OsidProxyManager, OsidProxyManager, Sourceable, TrackingProfile

public interface TrackingProxyManager
extends OsidProxyManager, TrackingProfile

The tracking proxy manager provides access to rules sessions and provides interoperability tests for various aspects of this service. Methods in this manager pass a Proxy for passing information from server environments. The sessions included in this manager are:

• MyIssueSession : a session to get issues for the authenticated agent
• IssueTrackingSession : a session to examine issues in a queue
• IssueResourcingSession : a session to assign resources to issues
• IssueTriagingSession : a session to reassign issues to queues and topics
• IssueLookupSession : a session to retrieve issues
• IssueQuerySession : a session to query for issues
• IssueSearchSession : a session to search for issues
• IssueAdminSession : a session to create and delete issues
• IssueNotificationSession : a session to receive notifications pertaining to issue changes
• IssueHierarchySession : a session to examine issues in a hierarchy
• IssueHierarchyAssignmentSession : a session to traverse the issue hierarchy
• IssueFrontOfficeSession : a session to look up issue front offics mappings
• IssueFrontOfficeAssignmentSession : a session to manage issue to front office mappings
• IssueSmartFrontOfficeSession : a session to manage dynamic front offices of issues
• SubtaskIssueLookupSession : a session to retrieve issue subtasks
• SubtaskIssueAdminSession : a session to manage issue subtasks
• DuplicateIssueLookupSession : a session to retrieve linked issues
• DuplicateIssueAdminSession : a session to manage linked issues
• BranchedIssueLookupSession : a session to retrieve issue branches
• BranchedIssueAdminSession : a session to manage issue branches
• BlockingIssueLookupSession : a session to retrieve issue blocks
• BlockingIssueAdminSession : a session to manage issue blocks

• LogEntryLookupSession : a session to retrieve issue log entries
• IssueMessagingSession : a session comment on issues and send messages to customers
• LogEntryNotificationSession : a session to receive notifications pertaining to log entries
• QueueLookupSession : a session to retrieve queues
• QueueQuerySession : a session to query for queues
• QueueSearchSession : a session to search for queues
• QueueAdminSession : a session to create and delete queues
• QueueNotificationSession : a session to receive notifications pertaining to queue changes
• QueueFrontOfficeSession : a session to looking issues of queues to front offices
• QueueFrontOfficeAssignmentSession : a session to manage queue to front office mappings
• QueueFrontOfficeAssignmentSession : a session to manage dynamic front offices of queues
• QueueResourcingSession : a session to manage queue resources

• FrontOfficeLookupSession : a session to retrieve front offices
• FrontOfficeQuerySession : a session to search for front offices
• FrontOfficeSearchSession : a session to search for front offices
• FrontOfficeAdminSession : a session to create and delete front offices
• FrontOfficeNotificationSession : a session to receive notifications pertaining to front office changes
• FrontOfficeHierarchySession : a session to traverse a hierarchy of frontOffice
• FrontOfficeHierarchyDesignSession : a session to manage a front office hierarchy

Method Summary

Modifier and Type	Method	Description
BlockingIssueAdminSession	getBlockingIssueAdminSession(Proxy proxy)	Gets the OsidSession associated with the blocking issue administration service.
BlockingIssueAdminSession	getBlockingIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the blocking issue administration service for the given front office.
BlockingIssueLookupSession	getBlockingIssueLookupSession(Proxy proxy)	Gets the OsidSession associated with the blocking issue lookup service.
BlockingIssueLookupSession	getBlockingIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the blocking issue lookup service for the given front office.
BranchedIssueAdminSession	getBranchedIssueAdminSession(Proxy proxy)	Gets the OsidSession associated with the branched issue administration service.
BranchedIssueAdminSession	getBranchedIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the branched issue administration service for the given front office.
BranchedIssueLookupSession	getBranchedIssueLookupSession(Proxy proxy)	Gets the OsidSession associated with the branched issue lookup service.
BranchedIssueLookupSession	getBranchedIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the branched issue lookup service for the given front office.
DuplicateIssueAdminSession	getDuplicateIssueAdminSession(Proxy proxy)	Gets the OsidSession associated with the duplicate issue administration service.
DuplicateIssueAdminSession	getDuplicateIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the duplicate issue administration service for the given front office.
DuplicateIssueLookupSession	getDuplicateIssueLookupSession(Proxy proxy)	Gets the OsidSession associated with the duplicate issue lookup service.
DuplicateIssueLookupSession	getDuplicateIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the duplicate issue lookup service for the given front office.
FrontOfficeAdminSession	getFrontOfficeAdminSession(Proxy proxy)	Gets the OsidSession associated with the front office administrative service.
FrontOfficeHierarchyDesignSession	getFrontOfficeHierarchyDesignSession(Proxy proxy)	Gets the OsidSession associated with the front office hierarchy design service.
FrontOfficeHierarchySession	getFrontOfficeHierarchySession(Proxy proxy)	Gets the OsidSession associated with the front office hierarchy service.
FrontOfficeLookupSession	getFrontOfficeLookupSession(Proxy proxy)	Gets the OsidSession associated with the front office lookup service.
FrontOfficeNotificationSession	getFrontOfficeNotificationSession(FrontOfficeReceiver frontOfficeReceiver, Proxy proxy)	Gets the OsidSession associated with the front office notification service.
FrontOfficeQuerySession	getFrontOfficeQuerySession(Proxy proxy)	Gets the OsidSession associated with the front office query service.
FrontOfficeSearchSession	getFrontOfficeSearchSession(Proxy proxy)	Gets the OsidSession associated with the front office search service.
IssueAdminSession	getIssueAdminSession(Proxy proxy)	Gets the OsidSession associated with the issue administration service.
IssueAdminSession	getIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue administration service for the given front office.
IssueFrontOfficeAssignmentSession	getIssueFrontOfficeAssignmentSession(Proxy proxy)	Gets the OsidSession associated with assigning issues to frontOffices.
IssueFrontOfficeSession	getIssueFrontOfficeSession(Proxy proxy)	Gets the OsidSession to lookup issue/front office trackings.
IssueLookupSession	getIssueLookupSession(Proxy proxy)	Gets the OsidSession associated with the issue lookup service.
IssueLookupSession	getIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue lookup service for the given front office.
IssueMessagingSession	getIssueMessagingSession(Proxy proxy)	Gets the OsidSession associated with the issue messaging service.
IssueMessagingSession	getIssueMessagingSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue messaging service for the given front office.
IssueNotificationSession	getIssueNotificationSession(IssueReceiver issueReceiver, Proxy proxy)	Gets the OsidSession associated with the issue notification service.
IssueNotificationSession	getIssueNotificationSessionForFrontOffice(IssueReceiver issueReceiver, Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue notification service for the given front office.
IssueQuerySession	getIssueQuerySession(Proxy proxy)	Gets the OsidSession associated with the issue query service.
IssueQuerySession	getIssueQuerySessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue query service for the given front office.
IssueResourcingSession	getIssueResourcingSession(Proxy proxy)	Gets the OsidSession associated with the issue resourcing service.
IssueResourcingSession	getIssueResourcingSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue resourcing service for the given front office.
IssueSearchSession	getIssueSearchSession(Proxy proxy)	Gets the OsidSession associated with the issue search service.
IssueSearchSession	getIssueSearchSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue search service for the given front office.
IssueSmartFrontOfficeSession	getIssueSmartFrontOfficeSession(Id frontOfficeId, Proxy proxy)	Gets the OsidSession to manage locatin smart frontOffices.
IssueTrackingSession	getIssueTrackingSession(Proxy proxy)	Gets the OsidSession associated with the issue tracking service.
IssueTrackingSession	getIssueTrackingSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue tracking service for the given front office.
IssueTriagingSession	getIssueTriagingSession(Proxy proxy)	Gets the OsidSession associated with the issue triaging service.
IssueTriagingSession	getIssueTriagingSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the issue triaging service for the given front office.
LogEntryLookupSession	getLogEntryLookupSession(Proxy proxy)	Gets the OsidSession associated with the log entry lookup service.
LogEntryLookupSession	getLogEntryLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the log entry lookup service for the given front office.
LogEntryNotificationSession	getLogEntryNotificationSession(LogEntryReceiver logEntryReceiver, Proxy proxy)	Gets the OsidSession associated with the log entry notification service.
LogEntryNotificationSession	getLogEntryNotificationSessionForFrontOffice(LogEntryReceiver logEntryReceiver, Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the log entry notification service for the given front office.
MyIssueSession	getMyIssueSession(Proxy proxy)	Gets the OsidSession associated with the my issue service.
MyIssueSession	getMyIssueSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the my issue service for the given front office.
QueueAdminSession	getQueueAdminSession(Proxy proxy)	Gets the OsidSession associated with the queue administration service.
QueueAdminSession	getQueueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the queue administration service for the given front office.
QueueFrontOfficeAssignmentSession	getQueueFrontOfficeAssignmentSession(Proxy proxy)	Gets the OsidSession associated with assigning queues to frontOffices.
QueueFrontOfficeSession	getQueueFrontOfficeSession(Proxy proxy)	Gets the OsidSession to lookup queue/front office issues.
QueueLookupSession	getQueueLookupSession(Proxy proxy)	Gets the OsidSession associated with the queue lookup service.
QueueLookupSession	getQueueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the queue lookup service for the given front office.
QueueNotificationSession	getQueueNotificationSession(QueueReceiver queueReceiver, Proxy proxy)	Gets the OsidSession associated with the queue notification service.
QueueNotificationSession	getQueueNotificationSessionForFrontOffice(QueueReceiver queueReceiver, Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the queue notification service for the given front office.
QueueQuerySession	getQueueQuerySession(Proxy proxy)	Gets the OsidSession associated with the queue query service.
QueueQuerySession	getQueueQuerySessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the queue query service for the given front office.
QueueResourcingSession	getQueueResourcingSession(Proxy proxy)	Gets the OsidSession associated with the queue resourcing service.
QueueResourcingSession	getQueueResourcingSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the queue resourcing service for the given front office.
QueueSearchSession	getQueueSearchSession(Proxy proxy)	Gets the OsidSession associated with the queue search service.
QueueSearchSession	getQueueSearchSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the queue search service for the given front office.
QueueSmartFrontOfficeSession	getQueueSmartFrontOfficeSession(Id frontOfficeId, Proxy proxy)	Gets the OsidSession to manage queue smart frontOffices.
SubtaskIssueAdminSession	getSubtaskIssueAdminSession(Proxy proxy)	Gets the OsidSession associated with the subtask issue administration service.
SubtaskIssueAdminSession	getSubtaskIssueAdminSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the subtask issue administration service for the given front office.
SubtaskIssueLookupSession	getSubtaskIssueLookupSession(Proxy proxy)	Gets the OsidSession associated with the subtask issue lookup service.
SubtaskIssueLookupSession	getSubtaskIssueLookupSessionForFrontOffice(Id frontOfficeId, Proxy proxy)	Gets the OsidSession associated with the subtask issue lookup service for the given front office.
TrackingRulesProxyManager	getTrackingRulesProxyManager()	Gets a TrackingRulesProxyManager .

Methods inherited from interface Closeable

close

Methods inherited from interface OsidProfile

getBranch, getBranchId, getDescription, getDisplayName, getId, getLocales, getProxyRecordTypes, getReleaseDate, getVersion, supportsJournalBranching, supportsJournalRollback, supportsOSIDVersion, supportsProxyRecordType

Modifier and Type	Method	Description
Branch	getBranch()	Gets this service branch.
Id	getBranchId()	Gets the Branch Id representing this service branch.
DisplayText	getDescription()	Gets a description of this service implementation.
DisplayText	getDisplayName()	Gets a display name for this service implementation.
Id	getId()	Gets an identifier for this service implementation.
LocaleList	getLocales()	Gets the locales supported in this service.
TypeList	getProxyRecordTypes()	Gets the proxy record Types supported in this service.
DateTime	getReleaseDate()	Gets the date this service implementation was released.
Version	getVersion()	Gets the version of this service implementation.
boolean	supportsJournalBranching()	Test for support of a journal branching service.
boolean	supportsJournalRollback()	Test for support of a journaling rollback service.
boolean	supportsOSIDVersion(Version version)	Test for support of an OSID specification version.
boolean	supportsProxyRecordType(Type proxyRecordType)	Test for support of a proxy type.

Methods inherited from interface OsidProxyManager

close

Modifier and Type	Method	Description
void	close()	Close this manager.

Methods inherited from interface OsidProxyManager

changeBranch, initialize, rollbackService

Modifier and Type	Method	Description
void	changeBranch(Id branchId, Proxy proxy)	Changes the service branch.
void	initialize(OsidRuntimeManager runtime)	Initializes this manager.
JournalEntry	rollbackService(Date rollbackTime, Proxy proxy)	Rolls back this service to a point in time.

Methods inherited from interface Sourceable

getBranding, getBrandingIds, getLicense, getProvider, getProviderId

Modifier and Type	Method	Description
AssetList	getBranding()	Gets a branding, such as an image or logo, expressed using the Asset interface.
IdList	getBrandingIds()	Gets the branding asset Ids .
DisplayText	getLicense()	Gets the terms of usage.
Resource	getProvider()	Gets the Resource representing the provider.
Id	getProviderId()	Gets the Id of the provider.

Methods inherited from interface TrackingProfile

getFrontOfficeRecordTypes, getFrontOfficeSearchRecordTypes, getIssueRecordTypes, getIssueSearchRecordTypes, getLogEntryRecordTypes, getQueueRecordTypes, getQueueSearchRecordTypes, supportsBlockingIssueAdmin, supportsBlockingIssueLookup, supportsBranchedIssueAdmin, supportsBranchedIssueLookup, supportsDuplicateIssueAdmin, supportsDuplicateIssueLookup, supportsFrontOfficeAdmin, supportsFrontOfficeHierarchy, supportsFrontOfficeHierarchyDesign, supportsFrontOfficeLookup, supportsFrontOfficeNotification, supportsFrontOfficeQuery, supportsFrontOfficeRecordType, supportsFrontOfficeSearch, supportsFrontOfficeSearchRecordType, supportsIssueAdmin, supportsIssueFrontOffice, supportsIssueFrontOfficeAssignment, supportsIssueLookup, supportsIssueMessaging, supportsIssueNotification, supportsIssueQuery, supportsIssueRecordType, supportsIssueResourcing, supportsIssueSearch, supportsIssueSearchRecordType, supportsIssueSmartFrontOffice, supportsIssueTracking, supportsIssueTriaging, supportsLogEntryLookup, supportsLogEntryNotification, supportsLogEntryRecordType, supportsMyIssue, supportsQueueAdmin, supportsQueueFrontOffice, supportsQueueFrontOfficeAssignment, supportsQueueLookup, supportsQueueNotification, supportsQueueQuery, supportsQueueRecordType, supportsQueueResourcing, supportsQueueSearch, supportsQueueSearchRecordType, supportsQueueSmartFrontOffice, supportsSubtaskIssueAdmin, supportsSubtaskIssueLookup, supportsTrackingRules, supportsVisibleFederation

Modifier and Type	Method	Description
TypeList	getFrontOfficeRecordTypes()	Gets the supported FrontOffice record types.
TypeList	getFrontOfficeSearchRecordTypes()	Gets the supported FrontOffice search record types.
TypeList	getIssueRecordTypes()	Gets the supported Issue record types.
TypeList	getIssueSearchRecordTypes()	Gets the supported Issue search types.
TypeList	getLogEntryRecordTypes()	Gets the supported LogEntry record types.
TypeList	getQueueRecordTypes()	Gets the supported Queue record types.
TypeList	getQueueSearchRecordTypes()	Gets the supported Queue search record types.
boolean	supportsBlockingIssueAdmin()	Tests if managing issue blocks is supported.
boolean	supportsBlockingIssueLookup()	Tests if looking up blocking issues is supported.
boolean	supportsBranchedIssueAdmin()	Tests if managing issue branches is supported.
boolean	supportsBranchedIssueLookup()	Tests if looking up issue branches is supported.
boolean	supportsDuplicateIssueAdmin()	Tests if managing duplicate issues is supported.
boolean	supportsDuplicateIssueLookup()	Tests if looking up duplicate issues is supported.
boolean	supportsFrontOfficeAdmin()	Tests if front office administrative service is supported.
boolean	supportsFrontOfficeHierarchy()	Tests for the availability of a front office hierarchy traversal service.
boolean	supportsFrontOfficeHierarchyDesign()	Tests for the availability of a front office hierarchy design service.
boolean	supportsFrontOfficeLookup()	Tests if looking up front offices is supported.
boolean	supportsFrontOfficeNotification()	Tests if a front office notification service is supported.
boolean	supportsFrontOfficeQuery()	Tests if querying front offices is supported.
boolean	supportsFrontOfficeRecordType(Type frontOfficeRecordType)	Tests if the given FrontOffice record type is supported.
boolean	supportsFrontOfficeSearch()	Tests if searching front offices is supported.
boolean	supportsFrontOfficeSearchRecordType(Type frontOfficeSearchRecordType)	Tests if the given FrontOffice search record type is supported.
boolean	supportsIssueAdmin()	Tests if issue administrative service is supported.
boolean	supportsIssueFrontOffice()	Tests if an issue front office lookup service is supported.
boolean	supportsIssueFrontOfficeAssignment()	Tests if an issue front office assignment service is supported.
boolean	supportsIssueLookup()	Tests if looking up issues is supported.
boolean	supportsIssueMessaging()	Tests if issue commenting and customer messaging is supported.
boolean	supportsIssueNotification()	Tests if an issue notification service is supported.
boolean	supportsIssueQuery()	Tests if querying issues is supported.
boolean	supportsIssueRecordType(Type issueRecordType)	Tests if the given Issue record type is supported.
boolean	supportsIssueResourcing()	Tests if an issue resourcing service is supported.
boolean	supportsIssueSearch()	Tests if searching issues is supported.
boolean	supportsIssueSearchRecordType(Type issueSearchRecordType)	Tests if the given Issue search type is supported.
boolean	supportsIssueSmartFrontOffice()	Tests if an issue smart front office service is supported.
boolean	supportsIssueTracking()	Tests if an issue tracking service is supported.
boolean	supportsIssueTriaging()	Tests if an issue triaging service is supported.
boolean	supportsLogEntryLookup()	Tests if looking up log entries is supported.
boolean	supportsLogEntryNotification()	Tests if log entry notification is supported.
boolean	supportsLogEntryRecordType(Type logEntryRecordType)	Tests if the given LogEntry record type is supported.
boolean	supportsMyIssue()	Tests if an issue service is supported for the current agent.
boolean	supportsQueueAdmin()	Tests if queue administrative service is supported.
boolean	supportsQueueFrontOffice()	Tests if a queue front office lookup service is supported.
boolean	supportsQueueFrontOfficeAssignment()	Tests if a queue front office service is supported.
boolean	supportsQueueLookup()	Tests if looking up queues is supported.
boolean	supportsQueueNotification()	Tests if a queue notification service is supported.
boolean	supportsQueueQuery()	Tests if querying queues is supported.
boolean	supportsQueueRecordType(Type queueRecordType)	Tests if the given Queue record type is supported.
boolean	supportsQueueResourcing()	Tests if a queue resourcing is supported.
boolean	supportsQueueSearch()	Tests if searching queues is supported.
boolean	supportsQueueSearchRecordType(Type queueSearchRecordType)	Tests if the given Queue search record type is supported.
boolean	supportsQueueSmartFrontOffice()	Tests if a queue smart front office lookup service is supported.
boolean	supportsSubtaskIssueAdmin()	Tests if managing subtasks is supported.
boolean	supportsSubtaskIssueLookup()	Tests if looking up subtasks is supported.
boolean	supportsTrackingRules()	Tests for the availability of a tracking rules service.
boolean	supportsVisibleFederation()	Tests if any front office federation is exposed.

Method Details

getMyIssueSession

MyIssueSession getMyIssueSession(Proxy proxy)
                          throws OperationFailedException

Gets the OsidSession associated with the my issue service.

Parameters:

proxy - a proxy

Returns:

a MyIssueSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssue() is false

Compliance:

optional - This method must be implemented if {@code supportsMyIssue()} is {@code true} .

getMyIssueSessionForFrontOffice

MyIssueSession getMyIssueSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                        throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the my issue service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a MyIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssue() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsMyIssue()} and {@code supportsVisibleFederation()} are {@code true}

getIssueTrackingSession

IssueTrackingSession getIssueTrackingSession(Proxy proxy)
                                      throws OperationFailedException

Gets the OsidSession associated with the issue tracking service.

Parameters:

proxy - a proxy

Returns:

an IssueTrackingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTracking() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueTracking()} is {@code true} .

getIssueTrackingSessionForFrontOffice

IssueTrackingSession getIssueTrackingSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                    throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue tracking service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueTrackingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTracking() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueTracking()} and {@code supportsVisibleFederation()} are {@code true}

getIssueResourcingSession

IssueResourcingSession getIssueResourcingSession(Proxy proxy)
                                          throws OperationFailedException

Gets the OsidSession associated with the issue resourcing service.

Parameters:

proxy - a proxy

Returns:

an IssueResourcingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueResourcing() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueResourcing()} is {@code true} .

getIssueResourcingSessionForFrontOffice

IssueResourcingSession getIssueResourcingSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                        throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue resourcing service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueResourcingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueResourcing() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueResourcing()} and {@code supportsVisibleFederation()} are {@code true}

getIssueTriagingSession

IssueTriagingSession getIssueTriagingSession(Proxy proxy)
                                      throws OperationFailedException

Gets the OsidSession associated with the issue triaging service.

Parameters:

proxy - a proxy

Returns:

an IssueTriagingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueTriaging()} is {@code true} .

getIssueTriagingSessionForFrontOffice

IssueTriagingSession getIssueTriagingSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                    throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue triaging service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueTriagingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTriaging() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueTriaging()} and {@code supportsVisibleFederation()} are {@code true}

getIssueLookupSession

IssueLookupSession getIssueLookupSession(Proxy proxy)
                                  throws OperationFailedException

Gets the OsidSession associated with the issue lookup service.

Parameters:

proxy - a proxy

Returns:

an IssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueLookup()} is {@code true} .

getIssueLookupSessionForFrontOffice

IssueLookupSession getIssueLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

an IssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueLookup()} and {@code supportsVisibleFederation()} are {@code true}

getIssueQuerySession

IssueQuerySession getIssueQuerySession(Proxy proxy)
                                throws OperationFailedException

Gets the OsidSession associated with the issue query service.

Parameters:

proxy - a proxy

Returns:

an IssueQuerySession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueQuery() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueQuery()} is {@code true} .

getIssueQuerySessionForFrontOffice

IssueQuerySession getIssueQuerySessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue query service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueQuerySession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueQuery() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueQuery()} and {@code supportsVisibleFederation()} are {@code true}

getIssueSearchSession

IssueSearchSession getIssueSearchSession(Proxy proxy)
                                  throws OperationFailedException

Gets the OsidSession associated with the issue search service.

Parameters:

proxy - a proxy

Returns:

an IssueSearchSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSearch() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueSearch()} is {@code true} .

getIssueSearchSessionForFrontOffice

IssueSearchSession getIssueSearchSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue search service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueSearchSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSearch() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueSearch()} and {@code supportsVisibleFederation()} are {@code true}

getIssueAdminSession

IssueAdminSession getIssueAdminSession(Proxy proxy)
                                throws OperationFailedException

Gets the OsidSession associated with the issue administration service.

Parameters:

proxy - a proxy

Returns:

an IssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueAdmin()} is {@code true} .

getIssueAdminSessionForFrontOffice

IssueAdminSession getIssueAdminSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the Queue

proxy - a proxy

Returns:

an IssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueAdmin()} and {@code supportsVisibleFederation()} are {@code true}

getIssueNotificationSession

IssueNotificationSession getIssueNotificationSession(IssueReceiver issueReceiver,
 Proxy proxy)
                                              throws OperationFailedException

Gets the OsidSession associated with the issue notification service.

Parameters:

issueReceiver - the notification callback

proxy - a proxy

Returns:

an IssueNotificationSession

Throws:

NullArgumentException - issueReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueNotification() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueNotification()} is {@code true} .

getIssueNotificationSessionForFrontOffice

IssueNotificationSession getIssueNotificationSessionForFrontOffice(IssueReceiver issueReceiver,
 Id frontOfficeId,
 Proxy proxy)
                                                            throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue notification service for the given front office.

Parameters:

issueReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - issueReceiver, frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueNotification()} and {@code supportsVisibleFederation()} are {@code true}

getIssueFrontOfficeSession

IssueFrontOfficeSession getIssueFrontOfficeSession(Proxy proxy)
                                            throws OperationFailedException

Gets the OsidSession to lookup issue/front office trackings.

Parameters:

proxy - a proxy

Returns:

an IssueFrontOfficeSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueFrontOffice() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueFrontOffice()} is {@code true} .

getIssueFrontOfficeAssignmentSession

IssueFrontOfficeAssignmentSession getIssueFrontOfficeAssignmentSession(Proxy proxy)
                                                                throws OperationFailedException

Gets the OsidSession associated with assigning issues to frontOffices.

Parameters:

proxy - a proxy

Returns:

an IssueFrontOfficeAssignmentSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueFrontOfficeAssignment() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueFrontOfficeAssignment()} is {@code true} .

getIssueSmartFrontOfficeSession

IssueSmartFrontOfficeSession getIssueSmartFrontOfficeSession(Id frontOfficeId,
 Proxy proxy)
                                                      throws NotFoundException,
OperationFailedException

Gets the OsidSession to manage locatin smart frontOffices.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueSmartFrontOfficeSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSmartFrontOffice() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueSmartFrontOffice()} is {@code true} .

getSubtaskIssueLookupSession

SubtaskIssueLookupSession getSubtaskIssueLookupSession(Proxy proxy)
                                                throws OperationFailedException

Gets the OsidSession associated with the subtask issue lookup service.

Parameters:

proxy - a proxy

Returns:

a SubtaskIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsSubtaskIssueLookup()} is {@code true} .

getSubtaskIssueLookupSessionForFrontOffice

SubtaskIssueLookupSession getSubtaskIssueLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the subtask issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a SubtaskIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsSubtaskIssueLookup()} and {@code supportsVisibleFederation()} are {@code true}

getSubtaskIssueAdminSession

SubtaskIssueAdminSession getSubtaskIssueAdminSession(Proxy proxy)
                                              throws OperationFailedException

Gets the OsidSession associated with the subtask issue administration service.

Parameters:

proxy - a proxy

Returns:

a SubtaskIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsSubtaskIssueAdmin()} is {@code true} .

getSubtaskIssueAdminSessionForFrontOffice

SubtaskIssueAdminSession getSubtaskIssueAdminSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                            throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the subtask issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a SubtaskIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsSubtaskIssueAdmin()} and {@code supportsVisibleFederation()} are {@code true}

getDuplicateIssueLookupSession

DuplicateIssueLookupSession getDuplicateIssueLookupSession(Proxy proxy)
                                                    throws OperationFailedException

Gets the OsidSession associated with the duplicate issue lookup service.

Parameters:

proxy - a proxy

Returns:

a DuplicateIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsDuplicateIssueLookup()} is {@code true} .

getDuplicateIssueLookupSessionForFrontOffice

DuplicateIssueLookupSession getDuplicateIssueLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                                  throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the duplicate issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a DuplicateIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsDuplicateIssueLookup()} and {@code supportsVisibleFederation()} are {@code true}

getDuplicateIssueAdminSession

DuplicateIssueAdminSession getDuplicateIssueAdminSession(Proxy proxy)
                                                  throws OperationFailedException

Gets the OsidSession associated with the duplicate issue administration service.

Parameters:

proxy - a proxy

Returns:

a DuplicateIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsDuplicateIssueAdmin()} is {@code true} .

getDuplicateIssueAdminSessionForFrontOffice

DuplicateIssueAdminSession getDuplicateIssueAdminSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the duplicate issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a DuplicateIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsDuplicateIssueAdmin()} and {@code supportsVisibleFederation()} are {@code true}

getBranchedIssueLookupSession

BranchedIssueLookupSession getBranchedIssueLookupSession(Proxy proxy)
                                                  throws OperationFailedException

Gets the OsidSession associated with the branched issue lookup service.

Parameters:

proxy - a proxy

Returns:

a BranchedIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsBranchedIssueLookup()} is {@code true} .

getBranchedIssueLookupSessionForFrontOffice

BranchedIssueLookupSession getBranchedIssueLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the branched issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BranchedIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsBranchedIssueLookup()} and {@code supportsVisibleFederation()} are {@code true}

getBranchedIssueAdminSession

BranchedIssueAdminSession getBranchedIssueAdminSession(Proxy proxy)
                                                throws OperationFailedException

Gets the OsidSession associated with the branched issue administration service.

Parameters:

proxy - a proxy

Returns:

a BranchedIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsBranchedIssueAdmin()} is {@code true} .

getBranchedIssueAdminSessionForFrontOffice

BranchedIssueAdminSession getBranchedIssueAdminSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the branched issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BranchedIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsBranchedIssueAdmin()} and {@code supportsVisibleFederation()} are {@code true}

getBlockingIssueLookupSession

BlockingIssueLookupSession getBlockingIssueLookupSession(Proxy proxy)
                                                  throws OperationFailedException

Gets the OsidSession associated with the blocking issue lookup service.

Parameters:

proxy - a proxy

Returns:

a BlockingIssueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsBlockingIssueLookup()} is {@code true} .

getBlockingIssueLookupSessionForFrontOffice

BlockingIssueLookupSession getBlockingIssueLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the blocking issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BlockingIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsBlockingIssueLookup()} and {@code supportsVisibleFederation()} are {@code true}

getBlockingIssueAdminSession

BlockingIssueAdminSession getBlockingIssueAdminSession(Proxy proxy)
                                                throws OperationFailedException

Gets the OsidSession associated with the blocking issue administration service.

Parameters:

proxy - a proxy

Returns:

a BlockingIssueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsBlockingIssueAdmin()} is {@code true} .

getBlockingIssueAdminSessionForFrontOffice

BlockingIssueAdminSession getBlockingIssueAdminSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the blocking issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

proxy - a proxy

Returns:

a BlockingIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsBlockingIssueAdmin()} and {@code supportsVisibleFederation()} are {@code true}

getLogEntryLookupSession

LogEntryLookupSession getLogEntryLookupSession(Proxy proxy)
                                        throws OperationFailedException

Gets the OsidSession associated with the log entry lookup service.

Parameters:

proxy - a proxy

Returns:

a LogEntryLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsLogEntryLookup()} is {@code true} .

getLogEntryLookupSessionForFrontOffice

LogEntryLookupSession getLogEntryLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                      throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the log entry lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a LogEntryLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsLogEntryLookup()} and {@code supportsVisibleFederation()} are {@code true}

getIssueMessagingSession

IssueMessagingSession getIssueMessagingSession(Proxy proxy)
                                        throws OperationFailedException

Gets the OsidSession associated with the issue messaging service.

Parameters:

proxy - a proxy

Returns:

an IssueMessagingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueMessaging() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueMessaging()} is {@code true} .

getIssueMessagingSessionForFrontOffice

IssueMessagingSession getIssueMessagingSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                      throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the issue messaging service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

an IssueMessagingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueMessaging() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsIssueMessaging()} and {@code supportsVisibleFederation()} are {@code true}

getLogEntryNotificationSession

LogEntryNotificationSession getLogEntryNotificationSession(LogEntryReceiver logEntryReceiver,
 Proxy proxy)
                                                    throws OperationFailedException

Gets the OsidSession associated with the log entry notification service.

Parameters:

logEntryReceiver - the notification callback

proxy - a proxy

Returns:

a LogEntryNotificationSession

Throws:

NullArgumentException - logEntryReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryNotification() is false

Compliance:

optional - This method must be implemented if {@code supportsLogEntryNotification()} is {@code true} .

getLogEntryNotificationSessionForFrontOffice

LogEntryNotificationSession getLogEntryNotificationSessionForFrontOffice(LogEntryReceiver logEntryReceiver,
 Id frontOfficeId,
 Proxy proxy)
                                                                  throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the log entry notification service for the given front office.

Parameters:

logEntryReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a LogEntryNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - logEntryReceiver, frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsLogEntryNotification()} and {@code supportsVisibleFederation()} are {@code true}

getQueueLookupSession

QueueLookupSession getQueueLookupSession(Proxy proxy)
                                  throws OperationFailedException

Gets the OsidSession associated with the queue lookup service.

Parameters:

proxy - a proxy

Returns:

a QueueLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueLookup()} is {@code true} .

getQueueLookupSessionForFrontOffice

QueueLookupSession getQueueLookupSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the queue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueLookup()} and {@code supportsVisibleFederation()} are {@code true}

getQueueQuerySession

QueueQuerySession getQueueQuerySession(Proxy proxy)
                                throws OperationFailedException

Gets the OsidSession associated with the queue query service.

Parameters:

proxy - a proxy

Returns:

a QueueQuerySession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueQuery() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueQuery()} is {@code true} .

getQueueQuerySessionForFrontOffice

QueueQuerySession getQueueQuerySessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the queue query service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueQuerySession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueQuery() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueQuery()} and {@code supportsVisibleFederation()} are {@code true}

getQueueSearchSession

QueueSearchSession getQueueSearchSession(Proxy proxy)
                                  throws OperationFailedException

Gets the OsidSession associated with the queue search service.

Parameters:

proxy - a proxy

Returns:

a QueueSearchSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSearch() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueSearch()} is {@code true} .

getQueueSearchSessionForFrontOffice

QueueSearchSession getQueueSearchSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the queue search service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueSearchSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSearch() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueSearch()} and {@code supportsVisibleFederation()} are {@code true}

getQueueAdminSession

QueueAdminSession getQueueAdminSession(Proxy proxy)
                                throws OperationFailedException

Gets the OsidSession associated with the queue administration service.

Parameters:

proxy - a proxy

Returns:

a QueueAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueAdmin()} is {@code true} .

getQueueAdminSessionForFrontOffice

QueueAdminSession getQueueAdminSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                              throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the queue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueAdminSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueAdmin()} and {@code supportsVisibleFederation()} are {@code true}

getQueueNotificationSession

QueueNotificationSession getQueueNotificationSession(QueueReceiver queueReceiver,
 Proxy proxy)
                                              throws OperationFailedException

Gets the OsidSession associated with the queue notification service.

Parameters:

queueReceiver - the notification callback

proxy - a proxy

Returns:

a QueueNotificationSession

Throws:

NullArgumentException - queueReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueNotification() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueNotification()} is {@code true} .

getQueueNotificationSessionForFrontOffice

QueueNotificationSession getQueueNotificationSessionForFrontOffice(QueueReceiver queueReceiver,
 Id frontOfficeId,
 Proxy proxy)
                                                            throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the queue notification service for the given front office.

Parameters:

queueReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - queueReceiver, frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueNotification()} and {@code supportsVisibleFederation()} are {@code true}

getQueueFrontOfficeSession

QueueFrontOfficeSession getQueueFrontOfficeSession(Proxy proxy)
                                            throws OperationFailedException

Gets the OsidSession to lookup queue/front office issues.

Parameters:

proxy - a proxy

Returns:

a QueueFrontOfficeSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueFrontOffice() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueFrontOffice()} is {@code true} .

getQueueFrontOfficeAssignmentSession

QueueFrontOfficeAssignmentSession getQueueFrontOfficeAssignmentSession(Proxy proxy)
                                                                throws OperationFailedException

Gets the OsidSession associated with assigning queues to frontOffices.

Parameters:

proxy - a proxy

Returns:

a QueueFrontOfficeAssignmentSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueFrontOfficeAssignment() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueFrontOfficeAssignment()} is {@code true} .

getQueueSmartFrontOfficeSession

QueueSmartFrontOfficeSession getQueueSmartFrontOfficeSession(Id frontOfficeId,
 Proxy proxy)
                                                      throws NotFoundException,
OperationFailedException

Gets the OsidSession to manage queue smart frontOffices.

Parameters:

frontOfficeId - the Id of the FrontOffice

proxy - a proxy

Returns:

a QueueSmartFrontOfficeSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSmartFrontOffice() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueSmartFrontOffice()} is {@code true} .

getQueueResourcingSession

QueueResourcingSession getQueueResourcingSession(Proxy proxy)
                                          throws OperationFailedException

Gets the OsidSession associated with the queue resourcing service.

Parameters:

proxy - a proxy

Returns:

a QueueResourcingSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueResourcing() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueResourcing()} is {@code true} .

getQueueResourcingSessionForFrontOffice

QueueResourcingSession getQueueResourcingSessionForFrontOffice(Id frontOfficeId,
 Proxy proxy)
                                                        throws NotFoundException,
OperationFailedException

Gets the OsidSession associated with the queue resourcing service for the given front office.

Parameters:

frontOfficeId - the Id of the Queue

proxy - a proxy

Returns:

a QueueResourcingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueResourcing() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if {@code supportsQueueResourcing()} and {@code supportsVisibleFederation()} are {@code true}

getFrontOfficeLookupSession

FrontOfficeLookupSession getFrontOfficeLookupSession(Proxy proxy)
                                              throws OperationFailedException

Gets the OsidSession associated with the front office lookup service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeLookupSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeLookup() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeLookup()} is {@code true} .

getFrontOfficeQuerySession

FrontOfficeQuerySession getFrontOfficeQuerySession(Proxy proxy)
                                            throws OperationFailedException

Gets the OsidSession associated with the front office query service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeQuerySession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeQuery() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeQuery()} is {@code true} .

getFrontOfficeSearchSession

FrontOfficeSearchSession getFrontOfficeSearchSession(Proxy proxy)
                                              throws OperationFailedException

Gets the OsidSession associated with the front office search service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeSearchSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeSearch() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeSearch()} is {@code true} .

getFrontOfficeAdminSession

FrontOfficeAdminSession getFrontOfficeAdminSession(Proxy proxy)
                                            throws OperationFailedException

Gets the OsidSession associated with the front office administrative service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeAdminSession

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeAdmin() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeAdmin()} is {@code true} .

getFrontOfficeNotificationSession

FrontOfficeNotificationSession getFrontOfficeNotificationSession(FrontOfficeReceiver frontOfficeReceiver,
 Proxy proxy)
                                                          throws OperationFailedException

Gets the OsidSession associated with the front office notification service.

Parameters:

frontOfficeReceiver - the notification callback

proxy - a proxy

Returns:

a FrontOfficeNotificationSession

Throws:

NullArgumentException - frontOfficeReceiver or proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeNotification() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeNotification()} is {@code true} .

getFrontOfficeHierarchySession

FrontOfficeHierarchySession getFrontOfficeHierarchySession(Proxy proxy)
                                                    throws OperationFailedException

Gets the OsidSession associated with the front office hierarchy service.

Parameters:

proxy - a proxy

Returns:

a FrontOfficeHierarchySession for frontOffices

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeHierarchy() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeHierarchy()} is {@code true} .

getFrontOfficeHierarchyDesignSession

FrontOfficeHierarchyDesignSession getFrontOfficeHierarchyDesignSession(Proxy proxy)
                                                                throws OperationFailedException

Gets the OsidSession associated with the front office hierarchy design service.

Parameters:

proxy - a proxy

Returns:

a HierarchyDesignSession for frontOffices

Throws:

NullArgumentException - proxy is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeHierarchyDesign() is false

Compliance:

optional - This method must be implemented if {@code supportsFrontOfficeHierarchyDesign()} is {@code true} .

getTrackingRulesProxyManager

TrackingRulesProxyManager getTrackingRulesProxyManager()
                                                throws OperationFailedException

Gets a TrackingRulesProxyManager .

Returns:

a TrackingRulesProxyManager

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsTrackingRules() is false

Compliance:

optional - This method must be implemented if {@code supportsTrackingRules()} is {@code true} .