org.osid.tracking

Interface TrackingManager

All Superinterfaces:

java.lang.AutoCloseable, java.io.Closeable, OsidManager, OsidProfile, Sourceable, TrackingProfile

public interface TrackingManager
extends OsidManager, TrackingProfile

The tracking manager provides access to rules sessions and provides interoperability tests for various aspects of this service. The sessions included in this manager are:

• MyIssueSession: a session to get issues for the authenticated agent
• IssueTrackingSession: a session to examine issues in a queue
• IssueResourcingSession: a session to assign resources to issues
• IssueTriagingSession: a session to reassign issues to queues and topics
• IssueLookupSession: a session to retrieve issues
• IssueQuerySession: a session to query for issues
• IssueSearchSession: a session to search for issues
• IssueAdminSession: a session to create and delete issues
• IssueNotificationSession: a session to receive notifications pertaining to issue changes
• IssueHierarchySession: a session to examine issues in a hierarchy
• IssueHierarchyAssignmentSession: a session to traverse the issue hierarchy
• IssueFrontOfficeSession: a session to lookup issue front office mappings
• IssueFrontOfficeAssignmentSession: a session to manage issue to front office mappings
• IssueSmartFrontOfficeSession: a session to manage dynamic front offices of issues
• SubtaskIssueLookupSession: a session to retrieve issue subtasks
• SubtaskIssueAdminSession: a session to manage issue subtasks
• DuplicateIssueLookupSession: a session to retrieve linked issues
• DuplicateIssueAdminSession: a session to manage linked issues
• BranchedIssueLookupSession: a session to retrieve issue branches
• BranchedIssueAdminSession: a session to manage issue branches
• BlockingIssueLookupSession: a session to retrieve issue blocks
• BlockingIssueAdminSession: a session to manage issue blocks

• LogEntryLookupSession: a session to retrieve issue log entries
• IssueMessagingSession: a session comment on issues and send messages to customers
• LogEntryNotificationSession: a session to receive notifications pertaining to log entries
• QueueLookupSession: a session to retrieve queues
• QueueQuerySession: a session to query for queues
• QueueSearchSession: a session to search for queues
• QueueAdminSession: a session to create and delete queues
• QueueNotificationSession: a session to receive notifications pertaining to queue changes
• QueueFrontOfficeSession: a session to looking issues of queues to front offices
• QueueFrontOfficeAssignmentSession: a session to manage queue to front office mappings
• QueueFrontOfficeAssignmentSession: a session to manage dynamic front offices of queues
• QueueResourcingSession: a session to manage queue resources

• FrontOfficeLookupSession: a session to retrieve front offices
• FrontOfficeQuerySession: a session to search for front offices
• FrontOfficeSearchSession: a session to search for front offices
• FrontOfficeAdminSession: a session to create and delete front offices
• FrontOfficeNotificationSession: a session to receive notifications pertaining to front office changes
• FrontOfficeHierarchySession: a session to traverse a hierarchy of frontOffice
• FrontOfficeHierarchyDesignSession: a session to manage a front office hierarchy

Method Summary

Methods

Modifier and Type	Method and Description
BlockingIssueAdminSession	getBlockingIssueAdminSession() Gets the OsidSession associated with the blocking issue administration service.
BlockingIssueAdminSession	getBlockingIssueAdminSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the blocking issue administration service for the given front office.
BlockingIssueLookupSession	getBlockingIssueLookupSession() Gets the OsidSession associated with the blocking issue lookup service.
BlockingIssueLookupSession	getBlockingIssueLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the blocking issue lookup service for the given front office.
BranchedIssueAdminSession	getBranchedIssueAdminSession() Gets the OsidSession associated with the branched issue administration service.
BranchedIssueAdminSession	getBranchedIssueAdminSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the branched issue administration service for the given front office.
BranchedIssueLookupSession	getBranchedIssueLookupSession() Gets the OsidSession associated with the branched issue lookup service.
BranchedIssueLookupSession	getBranchedIssueLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the branched issue lookup service for the given front office.
DuplicateIssueAdminSession	getDuplicateIssueAdminSession() Gets the OsidSession associated with the duplicate issue administration service.
DuplicateIssueAdminSession	getDuplicateIssueAdminSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the duplicate issue administration service for the given front office.
DuplicateIssueLookupSession	getDuplicateIssueLookupSession() Gets the OsidSession associated with the duplicate issue lookup service.
DuplicateIssueLookupSession	getDuplicateIssueLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the duplicate issue lookup service for the given front office.
FrontOfficeAdminSession	getFrontOfficeAdminSession() Gets the OsidSession associated with the front office administrative service.
FrontOfficeHierarchyDesignSession	getFrontOfficeHierarchyDesignSession() Gets the OsidSession associated with the front office hierarchy design service.
FrontOfficeHierarchySession	getFrontOfficeHierarchySession() Gets the OsidSession associated with the front office hierarchy service.
FrontOfficeLookupSession	getFrontOfficeLookupSession() Gets the OsidSession associated with the front office lookup service.
FrontOfficeNotificationSession	getFrontOfficeNotificationSession(FrontOfficeReceiver frontOfficeReceiver) Gets the OsidSession associated with the front office notification service.
FrontOfficeQuerySession	getFrontOfficeQuerySession() Gets the OsidSession associated with the front office query service.
FrontOfficeSearchSession	getFrontOfficeSearchSession() Gets the OsidSession associated with the front office search service.
IssueAdminSession	getIssueAdminSession() Gets the OsidSession associated with the issue administration service.
IssueAdminSession	getIssueAdminSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue administration service for the given front office.
IssueFrontOfficeAssignmentSession	getIssueFrontOfficeAssignmentSession() Gets the OsidSession associated with assigning issues to frontOffices.
IssueFrontOfficeSession	getIssueFrontOfficeSession() Gets the OsidSession to lookup issue/front office trackings.
IssueLookupSession	getIssueLookupSession() Gets the OsidSession associated with the issue lookup service.
IssueLookupSession	getIssueLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue lookup service for the given front office.
IssueMessagingSession	getIssueMessagingSession() Gets the OsidSession associated with the issue messaging service.
IssueMessagingSession	getIssueMessagingSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue messaging service for the given front office.
IssueNotificationSession	getIssueNotificationSession(IssueReceiver issueReceiver) Gets the OsidSession associated with the issue notification service.
IssueNotificationSession	getIssueNotificationSessionForFrontOffice(IssueReceiver issueReceiver, Id frontOfficeId) Gets the OsidSession associated with the issue notification service for the given front office.
IssueQuerySession	getIssueQuerySession() Gets the OsidSession associated with the issue query service.
IssueQuerySession	getIssueQuerySessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue query service for the given front office.
IssueResourcingSession	getIssueResourcingSession() Gets the OsidSession associated with the issue resourcing service.
IssueResourcingSession	getIssueResourcingSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue resourcing service for the given front office.
IssueSearchSession	getIssueSearchSession() Gets the OsidSession associated with the issue search service.
IssueSearchSession	getIssueSearchSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue search service for the given front office.
IssueSmartFrontOfficeSession	getIssueSmartFrontOfficeSession(Id frontOfficeId) Gets the OsidSession to manage locatin smart frontOffices.
IssueTrackingSession	getIssueTrackingSession() Gets the OsidSession associated with the issue tracking service.
IssueTrackingSession	getIssueTrackingSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue tracking service for the given front office.
IssueTriagingSession	getIssueTriagingSession() Gets the OsidSession associated with the issue triaging service.
IssueTriagingSession	getIssueTriagingSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the issue triaging service for the given front office.
LogEntryLookupSession	getLogEntryLookupSession() Gets the OsidSession associated with the log entry lookup service.
LogEntryLookupSession	getLogEntryLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the log entry lookup service for the given front office.
LogEntryNotificationSession	getLogEntryNotificationSession(LogEntryReceiver logEntryReceiver) Gets the OsidSession associated with the log entry notification service.
LogEntryNotificationSession	getLogEntryNotificationSessionForFrontOffice(LogEntryReceiver logEntryReceiver, Id frontOfficeId) Gets the OsidSession associated with the log entry notification service for the given front office.
MyIssueSession	getMyIssueSession() Gets the OsidSession associated with the my issue service.
MyIssueSession	getMyIssueSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the my issue service for the given front office.
QueueAdminSession	getQueueAdminSession() Gets the OsidSession associated with the queue administration service.
QueueAdminSession	getQueueAdminSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the queue administration service for the given front office.
QueueFrontOfficeAssignmentSession	getQueueFrontOfficeAssignmentSession() Gets the OsidSession associated with assigning queues to frontOffices.
QueueFrontOfficeSession	getQueueFrontOfficeSession() Gets the OsidSession to lookup queue/front office issues.
QueueLookupSession	getQueueLookupSession() Gets the OsidSession associated with the queue lookup service.
QueueLookupSession	getQueueLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the queue lookup service for the given front office.
QueueNotificationSession	getQueueNotificationSession(QueueReceiver queueReceiver) Gets the OsidSession associated with the queue notification service.
QueueNotificationSession	getQueueNotificationSessionForFrontOffice(QueueReceiver queueReceiver, Id frontOfficeId) Gets the OsidSession associated with the queue notification service for the given front office.
QueueQuerySession	getQueueQuerySession() Gets the OsidSession associated with the queue query service.
QueueQuerySession	getQueueQuerySessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the queue query service for the given front office.
QueueResourcingSession	getQueueResourcingSession() Gets the OsidSession associated with the queue resourcing service.
QueueResourcingSession	getQueueResourcingSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the queue resourcing service for the given front office.
QueueSearchSession	getQueueSearchSession() Gets the OsidSession associated with the queue search service.
QueueSearchSession	getQueueSearchSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the queue search service for the given front office.
QueueSmartFrontOfficeSession	getQueueSmartFrontOfficeSession(Id frontOfficeId) Gets the OsidSession to manage queue smart frontOffices.
SubtaskIssueAdminSession	getSubtaskIssueAdminSession() Gets the OsidSession associated with the subtask issue administration service.
SubtaskIssueAdminSession	getSubtaskIssueAdminSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the subtask issue administration service for the given front office.
SubtaskIssueLookupSession	getSubtaskIssueLookupSession() Gets the OsidSession associated with the subtask issue lookup service.
SubtaskIssueLookupSession	getSubtaskIssueLookupSessionForFrontOffice(Id frontOfficeId) Gets the OsidSession associated with the subtask issue lookup service for the given front office.
TrackingRulesManager	getTrackingRulesManager() Gets a TrackingRulesManager.

Methods inherited from interface org.osid.OsidManager

changeBranch, initialize, rollbackService

Methods inherited from interface org.osid.binding.java.OsidManager

close

Methods inherited from interface java.io.Closeable

close

Methods inherited from interface org.osid.tracking.TrackingProfile

getFrontOfficeRecordTypes, getFrontOfficeSearchRecordTypes, getIssueRecordTypes, getIssueSearchRecordTypes, getLogEntryRecordTypes, getQueueRecordTypes, getQueueSearchRecordTypes, supportsBlockingIssueAdmin, supportsBlockingIssueLookup, supportsBranchedIssueAdmin, supportsBranchedIssueLookup, supportsDuplicateIssueAdmin, supportsDuplicateIssueLookup, supportsFrontOfficeAdmin, supportsFrontOfficeHierarchy, supportsFrontOfficeHierarchyDesign, supportsFrontOfficeLookup, supportsFrontOfficeNotification, supportsFrontOfficeQuery, supportsFrontOfficeRecordType, supportsFrontOfficeSearch, supportsFrontOfficeSearchRecordType, supportsIssueAdmin, supportsIssueFrontOffice, supportsIssueFrontOfficeAssignment, supportsIssueLookup, supportsIssueMessaging, supportsIssueNotification, supportsIssueQuery, supportsIssueRecordType, supportsIssueResourcing, supportsIssueSearch, supportsIssueSearchRecordType, supportsIssueSmartFrontOffice, supportsIssueTracking, supportsIssueTriaging, supportsLogEntryLookup, supportsLogEntryNotification, supportsLogEntryRecordType, supportsMyIssue, supportsQueueAdmin, supportsQueueFrontOffice, supportsQueueFrontOfficeAssignment, supportsQueueLookup, supportsQueueNotification, supportsQueueQuery, supportsQueueRecordType, supportsQueueResourcing, supportsQueueSearch, supportsQueueSearchRecordType, supportsQueueSmartFrontOffice, supportsSubtaskIssueAdmin, supportsSubtaskIssueLookup, supportsTrackingRules, supportsVisibleFederation

Methods inherited from interface org.osid.OsidProfile

getBranch, getBranchId, getDescription, getDisplayName, getId, getLocales, getProxyRecordTypes, getReleaseDate, getVersion, supportsJournalBranching, supportsJournalRollback, supportsOSIDVersion, supportsProxyRecordType

Methods inherited from interface org.osid.Sourceable

getBranding, getBrandingIds, getLicense, getProvider, getProviderId

Method Detail

getMyIssueSession

MyIssueSession getMyIssueSession()
                                 throws OperationFailedException

Gets the OsidSession associated with the my issue service.

Returns:

a MyIssueSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssue() is false

Compliance:

optional - This method must be implemented if supportsMyIssue() is true.

getMyIssueSessionForFrontOffice

MyIssueSession getMyIssueSessionForFrontOffice(Id frontOfficeId)
                                               throws NotFoundException,
                                                      OperationFailedException

Gets the OsidSession associated with the my issue service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a MyIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssue() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsMyIssue() and supportsVisibleFederation() are true

getIssueTrackingSession

IssueTrackingSession getIssueTrackingSession()
                                             throws OperationFailedException

Gets the OsidSession associated with the issue tracking service.

Returns:

an IssueTrackingSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTracking() is false

Compliance:

optional - This method must be implemented if supportsIssueTracking() is true.

getIssueTrackingSessionForFrontOffice

IssueTrackingSession getIssueTrackingSessionForFrontOffice(Id frontOfficeId)
                                                           throws NotFoundException,
                                                                  OperationFailedException

Gets the OsidSession associated with the issue tracking service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

an IssueTrackingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTracking() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueTracking() and supportsVisibleFederation() are true

getIssueResourcingSession

IssueResourcingSession getIssueResourcingSession()
                                                 throws OperationFailedException

Gets the OsidSession associated with the issue resourcing service.

Returns:

an IssueResourcingSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueResourcing() is false

Compliance:

optional - This method must be implemented if supportsIssueResourcing() is true.

getIssueResourcingSessionForFrontOffice

IssueResourcingSession getIssueResourcingSessionForFrontOffice(Id frontOfficeId)
                                                               throws NotFoundException,
                                                                      OperationFailedException

Gets the OsidSession associated with the issue resourcing service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

an IssueResourcingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueResourcing() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueResourcing() and supportsVisibleFederation() are true

getIssueTriagingSession

IssueTriagingSession getIssueTriagingSession()
                                             throws OperationFailedException

Gets the OsidSession associated with the issue triaging service.

Returns:

an IssueTriagingSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsMyIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsIssueTriaging() is true.

getIssueTriagingSessionForFrontOffice

IssueTriagingSession getIssueTriagingSessionForFrontOffice(Id frontOfficeId)
                                                           throws NotFoundException,
                                                                  OperationFailedException

Gets the OsidSession associated with the issue triaging service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

an IssueTriagingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueTriaging() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueTriaging() and supportsVisibleFederation() are true

getIssueLookupSession

IssueLookupSession getIssueLookupSession()
                                         throws OperationFailedException

Gets the OsidSession associated with the issue lookup service.

Returns:

an IssueLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsIssueLookup() is true.

getIssueLookupSessionForFrontOffice

IssueLookupSession getIssueLookupSessionForFrontOffice(Id frontOfficeId)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

an IssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueLookup() and supportsVisibleFederation() are true

getIssueQuerySession

IssueQuerySession getIssueQuerySession()
                                       throws OperationFailedException

Gets the OsidSession associated with the issue query service.

Returns:

an IssueQuerySession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueQuery() is false

Compliance:

optional - This method must be implemented if supportsIssueQuery() is true.

getIssueQuerySessionForFrontOffice

IssueQuerySession getIssueQuerySessionForFrontOffice(Id frontOfficeId)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the issue query service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

an IssueQuerySession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueQuery() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueQuery() and supportsVisibleFederation() are true

getIssueSearchSession

IssueSearchSession getIssueSearchSession()
                                         throws OperationFailedException

Gets the OsidSession associated with the issue search service.

Returns:

an IssueSearchSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSearch() is false

Compliance:

optional - This method must be implemented if supportsIssueSearch() is true.

getIssueSearchSessionForFrontOffice

IssueSearchSession getIssueSearchSessionForFrontOffice(Id frontOfficeId)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the issue search service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

an IssueSearchSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSearch() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueSearch() and supportsVisibleFederation() are true

getIssueAdminSession

IssueAdminSession getIssueAdminSession()
                                       throws OperationFailedException

Gets the OsidSession associated with the issue administration service.

Returns:

an IssueAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsIssueAdmin() is true.

getIssueAdminSessionForFrontOffice

IssueAdminSession getIssueAdminSessionForFrontOffice(Id frontOfficeId)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

an IssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueAdmin() and supportsVisibleFederation() are true

getIssueNotificationSession

IssueNotificationSession getIssueNotificationSession(IssueReceiver issueReceiver)
                                                     throws OperationFailedException

Gets the OsidSession associated with the issue notification service.

Parameters:

issueReceiver - the notification callback

Returns:

an IssueNotificationSession

Throws:

NullArgumentException - issueReceiver is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueNotification() is false

Compliance:

optional - This method must be implemented if supportsIssueNotification() is true.

getIssueNotificationSessionForFrontOffice

IssueNotificationSession getIssueNotificationSessionForFrontOffice(IssueReceiver issueReceiver,
                                                                 Id frontOfficeId)
                                                                   throws NotFoundException,
                                                                          OperationFailedException

Gets the OsidSession associated with the issue notification service for the given front office.

Parameters:

issueReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

Returns:

an IssueNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - issueReceiver or frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueNotification() and supportsVisibleFederation() are true

getIssueFrontOfficeSession

IssueFrontOfficeSession getIssueFrontOfficeSession()
                                                   throws OperationFailedException

Gets the OsidSession to lookup issue/front office trackings.

Returns:

an IssueFrontOfficeSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsIssueFrontOffice() is true.

getIssueFrontOfficeAssignmentSession

IssueFrontOfficeAssignmentSession getIssueFrontOfficeAssignmentSession()
                                                                       throws OperationFailedException

Gets the OsidSession associated with assigning issues to frontOffices.

Returns:

an IssueFrontOfficeAssignmentSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueFrontOfficeAssignment() is false

Compliance:

optional - This method must be implemented if supportsIssueFrontOfficeAssignment() is true.

getIssueSmartFrontOfficeSession

IssueSmartFrontOfficeSession getIssueSmartFrontOfficeSession(Id frontOfficeId)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession to manage locatin smart frontOffices.

Parameters:

frontOfficeId - the Id of the front office

Returns:

an IssueSmartFrontOfficeSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueSmartFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsIssueSmartFrontOffice() is true.

getSubtaskIssueLookupSession

SubtaskIssueLookupSession getSubtaskIssueLookupSession()
                                                       throws OperationFailedException

Gets the OsidSession associated with the subtask issue lookup service.

Returns:

a SubtaskIssueLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueLookup() is true.

getSubtaskIssueLookupSessionForFrontOffice

SubtaskIssueLookupSession getSubtaskIssueLookupSessionForFrontOffice(Id frontOfficeId)
                                                                     throws NotFoundException,
                                                                            OperationFailedException

Gets the OsidSession associated with the subtask issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a SubtaskIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueLookup() and supportsVisibleFederation() are true

getSubtaskIssueAdminSession

SubtaskIssueAdminSession getSubtaskIssueAdminSession()
                                                     throws OperationFailedException

Gets the OsidSession associated with the subtask issue administration service.

Returns:

a SubtaskIssueAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueAdmin() is true.

getSubtaskIssueAdminSessionForFrontOffice

SubtaskIssueAdminSession getSubtaskIssueAdminSessionForFrontOffice(Id frontOfficeId)
                                                                   throws NotFoundException,
                                                                          OperationFailedException

Gets the OsidSession associated with the subtask issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a SubtaskIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsSubtaskIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsSubtaskIssueAdmin() and supportsVisibleFederation() are true

getDuplicateIssueLookupSession

DuplicateIssueLookupSession getDuplicateIssueLookupSession()
                                                           throws OperationFailedException

Gets the OsidSession associated with the duplicate issue lookup service.

Returns:

a DuplicateIssueLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueLookup() is true.

getDuplicateIssueLookupSessionForFrontOffice

DuplicateIssueLookupSession getDuplicateIssueLookupSessionForFrontOffice(Id frontOfficeId)
                                                                         throws NotFoundException,
                                                                                OperationFailedException

Gets the OsidSession associated with the duplicate issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a DuplicateIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueLookup() and supportsVisibleFederation() are true

getDuplicateIssueAdminSession

DuplicateIssueAdminSession getDuplicateIssueAdminSession()
                                                         throws OperationFailedException

Gets the OsidSession associated with the duplicate issue administration service.

Returns:

a DuplicateIssueAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueAdmin() is true.

getDuplicateIssueAdminSessionForFrontOffice

DuplicateIssueAdminSession getDuplicateIssueAdminSessionForFrontOffice(Id frontOfficeId)
                                                                       throws NotFoundException,
                                                                              OperationFailedException

Gets the OsidSession associated with the duplicate issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a DuplicateIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsDuplicateIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsDuplicateIssueAdmin() and supportsVisibleFederation() are true

getBranchedIssueLookupSession

BranchedIssueLookupSession getBranchedIssueLookupSession()
                                                         throws OperationFailedException

Gets the OsidSession associated with the branched issue lookup service.

Returns:

a BranchedIssueLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueLookup() is true.

getBranchedIssueLookupSessionForFrontOffice

BranchedIssueLookupSession getBranchedIssueLookupSessionForFrontOffice(Id frontOfficeId)
                                                                       throws NotFoundException,
                                                                              OperationFailedException

Gets the OsidSession associated with the branched issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a BranchedIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueLookup() and supportsVisibleFederation() are true

getBranchedIssueAdminSession

BranchedIssueAdminSession getBranchedIssueAdminSession()
                                                       throws OperationFailedException

Gets the OsidSession associated with the branched issue administration service.

Returns:

a BranchedIssueAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueAdmin() is true.

getBranchedIssueAdminSessionForFrontOffice

BranchedIssueAdminSession getBranchedIssueAdminSessionForFrontOffice(Id frontOfficeId)
                                                                     throws NotFoundException,
                                                                            OperationFailedException

Gets the OsidSession associated with the branched issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a BranchedIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBranchedIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBranchedIssueAdmin() and supportsVisibleFederation() are true

getBlockingIssueLookupSession

BlockingIssueLookupSession getBlockingIssueLookupSession()
                                                         throws OperationFailedException

Gets the OsidSession associated with the blocking issue lookup service.

Returns:

a BlockingIssueLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueLookup() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueLookup() is true.

getBlockingIssueLookupSessionForFrontOffice

BlockingIssueLookupSession getBlockingIssueLookupSessionForFrontOffice(Id frontOfficeId)
                                                                       throws NotFoundException,
                                                                              OperationFailedException

Gets the OsidSession associated with the blocking issue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a BlockingIssueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueLookup() and supportsVisibleFederation() are true

getBlockingIssueAdminSession

BlockingIssueAdminSession getBlockingIssueAdminSession()
                                                       throws OperationFailedException

Gets the OsidSession associated with the blocking issue administration service.

Returns:

a BlockingIssueAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueAdmin() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueAdmin() is true.

getBlockingIssueAdminSessionForFrontOffice

BlockingIssueAdminSession getBlockingIssueAdminSessionForFrontOffice(Id frontOfficeId)
                                                                     throws NotFoundException,
                                                                            OperationFailedException

Gets the OsidSession associated with the blocking issue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the front office

Returns:

a BlockingIssueAdminSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsBlockingIssueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsBlockingIssueAdmin() and supportsVisibleFederation() are true

getLogEntryLookupSession

LogEntryLookupSession getLogEntryLookupSession()
                                               throws OperationFailedException

Gets the OsidSession associated with the log entry lookup service.

Returns:

a LogEntryLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryLookup() is false

Compliance:

optional - This method must be implemented if supportsLogEntryLookup() is true.

getLogEntryLookupSessionForFrontOffice

LogEntryLookupSession getLogEntryLookupSessionForFrontOffice(Id frontOfficeId)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession associated with the log entry lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a LogEntryLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsLogEntryLookup() and supportsVisibleFederation() are true

getIssueMessagingSession

IssueMessagingSession getIssueMessagingSession()
                                               throws OperationFailedException

Gets the OsidSession associated with the issue messaging service.

Returns:

an IssueMessagingSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueMessaging() is false

Compliance:

optional - This method must be implemented if supportsIssueMessaging() is true.

getIssueMessagingSessionForFrontOffice

IssueMessagingSession getIssueMessagingSessionForFrontOffice(Id frontOfficeId)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession associated with the issue messaging service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

an IssueMessagingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsIssueMessaging() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsIssueMessaging() and supportsVisibleFederation() are true

getLogEntryNotificationSession

LogEntryNotificationSession getLogEntryNotificationSession(LogEntryReceiver logEntryReceiver)
                                                           throws OperationFailedException

Gets the OsidSession associated with the log entry notification service.

Parameters:

logEntryReceiver - the notification callback

Returns:

a LogEntryNotificationSession

Throws:

NullArgumentException - logEntryReceiver is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryNotification() is false

Compliance:

optional - This method must be implemented if supportsLogEntryNotification() is true.

getLogEntryNotificationSessionForFrontOffice

LogEntryNotificationSession getLogEntryNotificationSessionForFrontOffice(LogEntryReceiver logEntryReceiver,
                                                                       Id frontOfficeId)
                                                                         throws NotFoundException,
                                                                                OperationFailedException

Gets the OsidSession associated with the log entry notification service for the given front office.

Parameters:

logEntryReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

Returns:

a LogEntryNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - logEntryReceiver or frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsLogEntryNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsLogEntryNotification() and supportsVisibleFederation() are true

getQueueLookupSession

QueueLookupSession getQueueLookupSession()
                                         throws OperationFailedException

Gets the OsidSession associated with the queue lookup service.

Returns:

a QueueLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueLookup() is false

Compliance:

optional - This method must be implemented if supportsQueueLookup() is true.

getQueueLookupSessionForFrontOffice

QueueLookupSession getQueueLookupSessionForFrontOffice(Id frontOfficeId)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the queue lookup service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueLookupSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueLookup() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueLookup() and supportsVisibleFederation() are true

getQueueQuerySession

QueueQuerySession getQueueQuerySession()
                                       throws OperationFailedException

Gets the OsidSession associated with the queue query service.

Returns:

a QueueQuerySession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueQuery() is false

Compliance:

optional - This method must be implemented if supportsQueueQuery() is true.

getQueueQuerySessionForFrontOffice

QueueQuerySession getQueueQuerySessionForFrontOffice(Id frontOfficeId)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the queue query service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueQuerySession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueQuery() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueQuery() and supportsVisibleFederation() are true

getQueueSearchSession

QueueSearchSession getQueueSearchSession()
                                         throws OperationFailedException

Gets the OsidSession associated with the queue search service.

Returns:

a QueueSearchSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSearch() is false

Compliance:

optional - This method must be implemented if supportsQueueSearch() is true.

getQueueSearchSessionForFrontOffice

QueueSearchSession getQueueSearchSessionForFrontOffice(Id frontOfficeId)
                                                       throws NotFoundException,
                                                              OperationFailedException

Gets the OsidSession associated with the queue search service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueSearchSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSearch() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueSearch() and supportsVisibleFederation() are true

getQueueAdminSession

QueueAdminSession getQueueAdminSession()
                                       throws OperationFailedException

Gets the OsidSession associated with the queue administration service.

Returns:

a QueueAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueAdmin() is false

Compliance:

optional - This method must be implemented if supportsQueueAdmin() is true.

getQueueAdminSessionForFrontOffice

QueueAdminSession getQueueAdminSessionForFrontOffice(Id frontOfficeId)
                                                     throws NotFoundException,
                                                            OperationFailedException

Gets the OsidSession associated with the queue administration service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueAdminSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueAdmin() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueAdmin() and supportsVisibleFederation() are true

getQueueNotificationSession

QueueNotificationSession getQueueNotificationSession(QueueReceiver queueReceiver)
                                                     throws OperationFailedException

Gets the OsidSession associated with the queue notification service.

Parameters:

queueReceiver - the notification callback

Returns:

a QueueNotificationSession

Throws:

NullArgumentException - queueReceiver is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueNotification() is false

Compliance:

optional - This method must be implemented if supportsQueueNotification() is true.

getQueueNotificationSessionForFrontOffice

QueueNotificationSession getQueueNotificationSessionForFrontOffice(QueueReceiver queueReceiver,
                                                                 Id frontOfficeId)
                                                                   throws NotFoundException,
                                                                          OperationFailedException

Gets the OsidSession associated with the queue notification service for the given front office.

Parameters:

queueReceiver - the notification callback

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueNotificationSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - queueReceiver or frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueNotification() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueNotification() and supportsVisibleFederation() are true

getQueueFrontOfficeSession

QueueFrontOfficeSession getQueueFrontOfficeSession()
                                                   throws OperationFailedException

Gets the OsidSession to lookup queue/front office issues.

Returns:

a QueueFrontOfficeSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsQueueFrontOffice() is true.

getQueueFrontOfficeAssignmentSession

QueueFrontOfficeAssignmentSession getQueueFrontOfficeAssignmentSession()
                                                                       throws OperationFailedException

Gets the OsidSession associated with assigning queues to frontOffices.

Returns:

a QueueFrontOfficeAssignmentSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueFrontOfficeAssignment() is false

Compliance:

optional - This method must be implemented if supportsQueueFrontOfficeAssignment() is true.

getQueueSmartFrontOfficeSession

QueueSmartFrontOfficeSession getQueueSmartFrontOfficeSession(Id frontOfficeId)
                                                             throws NotFoundException,
                                                                    OperationFailedException

Gets the OsidSession to manage queue smart frontOffices.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueSmartFrontOfficeSession

Throws:

NotFoundException - no front office found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueSmartFrontOffice() is false

Compliance:

optional - This method must be implemented if supportsQueueSmartFrontOffice() is true.

getQueueResourcingSession

QueueResourcingSession getQueueResourcingSession()
                                                 throws OperationFailedException

Gets the OsidSession associated with the queue resourcing service.

Returns:

a QueueResourcingSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueResourcing() is false

Compliance:

optional - This method must be implemented if supportsQueueResourcing() is true.

getQueueResourcingSessionForFrontOffice

QueueResourcingSession getQueueResourcingSessionForFrontOffice(Id frontOfficeId)
                                                               throws NotFoundException,
                                                                      OperationFailedException

Gets the OsidSession associated with the queue resourcing service for the given front office.

Parameters:

frontOfficeId - the Id of the FrontOffice

Returns:

a QueueResourcingSession

Throws:

NotFoundException - no FrontOffice found by the given Id

NullArgumentException - frontOfficeId is null

OperationFailedException - unable to complete request

UnimplementedException - supportsQueueResourcing() or supportsVisibleFederation() is false

Compliance:

optional - This method must be implemented if supportsQueueResourcing() and supportsVisibleFederation() are true

getFrontOfficeLookupSession

FrontOfficeLookupSession getFrontOfficeLookupSession()
                                                     throws OperationFailedException

Gets the OsidSession associated with the front office lookup service.

Returns:

a FrontOfficeLookupSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeLookup() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeLookup() is true.

getFrontOfficeQuerySession

FrontOfficeQuerySession getFrontOfficeQuerySession()
                                                   throws OperationFailedException

Gets the OsidSession associated with the front office query service.

Returns:

a FrontOfficeQuerySession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeQuery() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeQuery() is true.

getFrontOfficeSearchSession

FrontOfficeSearchSession getFrontOfficeSearchSession()
                                                     throws OperationFailedException

Gets the OsidSession associated with the front office search service.

Returns:

a FrontOfficeSearchSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeSearch() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeSearch() is true.

getFrontOfficeAdminSession

FrontOfficeAdminSession getFrontOfficeAdminSession()
                                                   throws OperationFailedException

Gets the OsidSession associated with the front office administrative service.

Returns:

a FrontOfficeAdminSession

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeAdmin() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeAdmin() is true.

getFrontOfficeNotificationSession

FrontOfficeNotificationSession getFrontOfficeNotificationSession(FrontOfficeReceiver frontOfficeReceiver)
                                                                 throws OperationFailedException

Gets the OsidSession associated with the front office notification service.

Parameters:

frontOfficeReceiver - the notification callback

Returns:

a FrontOfficeNotificationSession

Throws:

NullArgumentException - frontOfficeReceiver is null

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeNotification() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeNotification() is true.

getFrontOfficeHierarchySession

FrontOfficeHierarchySession getFrontOfficeHierarchySession()
                                                           throws OperationFailedException

Gets the OsidSession associated with the front office hierarchy service.

Returns:

a hierarchy design session for front offices

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeHierarchy() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeHierarchy() is true.

getFrontOfficeHierarchyDesignSession

FrontOfficeHierarchyDesignSession getFrontOfficeHierarchyDesignSession()
                                                                       throws OperationFailedException

Gets the OsidSession associated with the front office hierarchy design service.

Returns:

a hierarchy design session for front offices

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsFrontOfficeHierarchyDesign() is false

Compliance:

optional - This method must be implemented if supportsFrontOfficeHierarchyDesign() is true.

getTrackingRulesManager

TrackingRulesManager getTrackingRulesManager()
                                             throws OperationFailedException

Gets a TrackingRulesManager.

Returns:

a TrackingRulesManager

Throws:

OperationFailedException - unable to complete request

UnimplementedException - supportsTrackingRules() is false

Compliance:

optional - This method must be implemented if supportsTrackingRules() is true.