The Resourcing OSID provides a means for resourcing
work. The Resourcing OSID works in conjunction with the
Workflow OSID, Learning OSID, and Tracking OSID to manage
the assignment of Resources to Work
as part an an overall work management system.
Work
Work is an abstract concept that
represents a task that needs to be performed by workers.
Workers may require a competency in order to perform the
work.
Competencies
A Competency is described as a set of
learning Objectives. A worker meets the
requirements of Work if the worker
(Resource ) has a Proficiency for
the related learning Objectives managed in
the Learning OSID.
Jobs
A Job is a collection of Work
that is performed on an ongoing basis. The
distinction between a Job and Work
is that Work is a specific instance
of a task while the Job represents the
overall goal and may be perpetual. For example, a
construction project is a Job that has many
project components. One of the project components is the
installation of electrical panels throughout the building.
Each electrical panel is a Work that
requires a certain Competency. The
Competency indicates that the installation needs
to be performed by an electrician with a
Proficiency in such installations.
A Job is an OsidGovernator that governs
Work and the operation of matching
Resources based on the Proficiencies
of the Resource and the
Competencies required by the Work .
Availabilities
Availability indicates the
Resources available to assign to Work
in a Job. An Availability
is an OsidRelationship between a
Resource and a Job qualified
by a set of Competencies .
Commissions
A Commission is the assignment of a Resource
to Work. A Commission
is an OsidRelationship between a
Resource and Work qualified
by the Competency used.
Commissions may be assigned manually or automatically
based on the rules of the Job. For example, a call center
may route trouble tickets to a set of resources in second
tier support based on the subject matter of the problem
report. The trouble ticket is the Work
within the Job of the call center. The
subject matter is described as a required
Competency and each resource in the second tier
support group has a set of Proficiencies in
various areas. The system selects the best Resource
match optimizing the load distribution based on
the Availability and the existing
Commissions of the Resources .
Effort
Effort tracks the effort expended by a
Resource on Work. Effort is
an OsidRelationship between a
Resource and a Commission .
Foundry Cataloging
Jobs, Work,
Competencies, Availabilities,
Commissions, and Effort may
be organized into federateable OsidCatalogs.
A Foundry is the OsidCatalog
for the Resourcing OSID.
Sub Packages
The Resourcing OSID contains a Resourcing Rules OSID
for managing the rules for operating Jobs
and enabling Commissions and
Availability .
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