Interface | osid.tracking.IssueTriagingSession | ||
---|---|---|---|
Implements | osid.OsidSession | ||
Description |
This session defines methods for routing issues. This lookup session defines several views:
The methods | ||
Method | getFrontOfficeId | ||
Description |
Gets the | ||
Return | osid.id.Id | the FrontOffice Id associated with this session | |
Compliance | mandatory | This method must be implemented. | |
Method | getFrontOffice | ||
Description |
Gets the | ||
Return | osid.tracking.FrontOffice | the front office | |
Errors | OPERATION_FAILED | unable to complete request | |
PERMISSION_DENIED | authorization failure | ||
Compliance | mandatory | This method must be implemented. | |
Method | canRouteIssues | ||
Description |
Tests if this user can route | ||
Return | boolean | false if routing methods are not authorized, true
otherwise | |
Compliance | mandatory | This method must be implemented. | |
Method | useFederatedFrontOfficeView | ||
Description |
Federates the view for methods in this session. A federated view will include issues in front offices which are children of this front office in the front office hierarchy. | ||
Compliance | mandatory | This method is must be implemented. | |
Method | useIsolatedFrontOfficeView | ||
Description |
Isolates the view for methods in this session. An isolated view restricts retrievals to this front office only. | ||
Compliance | mandatory | This method is must be implemented. | |
Method | moveIssueToQueue | ||
Description |
Moves an | ||
Parameters | osid.id.Id | issueId | the Id of the Issue |
osid.id.Id | queueId | the Id of the Queue | |
Errors | ALREADY_EXISTS | issueId already in queueId | |
NOT_FOUND | issueId or queueId not found | ||
NULL_ARGUMENT | issueId or queueId is null | ||
OPERATION_FAILED | unable to complete request | ||
PERMISSION_DENIED | authorization failure | ||
Compliance | mandatory | This method must be implemented. | |
Method | getAssignableTopicIds | ||
Description |
Gets a list of assignable topic | ||
Parameters | osid.id.Id | queueId | the Id of the Queue |
Return | osid.id.IdList | a list of subject Ids | |
Errors | NOT_FOUND | queueId not found | |
NULL_ARGUMENT | queueId is null | ||
OPERATION_FAILED | unable to complete request | ||
PERMISSION_DENIED | authorization failure | ||
Compliance | mandatory | This method must be implemented. | |
Method | getAssignableTopics | ||
Description |
Gets a list of assignable topics for a queue. | ||
Parameters | osid.id.Id | queueId | the Id of the Queue |
Return | osid.ontology.SubjectList | a list of subjects | |
Errors | NOT_FOUND | queueId not found | |
NULL_ARGUMENT | queueId is null | ||
OPERATION_FAILED | unable to complete request | ||
PERMISSION_DENIED | authorization failure | ||
Compliance | mandatory | This method must be implemented. | |
Method | assignTopic | ||
Description |
Assigns a | ||
Parameters | osid.id.Id | issueId | the Id of the Issue |
osid.id.Id | subjectId | the Id of the Subject | |
Errors | ALREADY_EXISTS | issueId already assigned to subjectId | |
NOT_FOUND | issueId or subjectId not found | ||
NULL_ARGUMENT | issueId or subjectId is null | ||
OPERATION_FAILED | unable to complete request | ||
PERMISSION_DENIED | authorization failure | ||
Compliance | mandatory | This method must be implemented. | |
Method | closeIssue | ||
Description |
Closes an issue. | ||
Parameters | osid.id.Id | issueId | the Id of the Issue |
Errors | NOT_FOUND | issueId not found | |
NULL_ARGUMENT | issueId is null | ||
OPERATION_FAILED | unable to complete request | ||
PERMISSION_DENIED | authorization failure | ||
Compliance | mandatory | This method must be implemented. |