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OSID Specifications
tracking package
Version 3.0.0
Release Candidate Preview
Interfaceosid.tracking.TrackingManager
Implementsosid.OsidManager
osid.tracking.TrackingProfile
Description

The tracking manager provides access to rules sessions and provides interoperability tests for various aspects of this service. The sessions included in this manager are:

  • MyIssueSession: a session to get issues for the authenticated agent
  • IssueTrackingSession: a session to examine issues in a queue
  • IssueResourcingSession: a session to assign resources to issues
  • IssueTriagingSession: a session to reassign issues to queues and topics
  • IssueLookupSession: a session to retrieve issues
  • IssueQuerySession: a session to query for issues
  • IssueSearchSession: a session to search for issues
  • IssueAdminSession: a session to create and delete issues
  • IssueNotificationSession: a session to receive notifications pertaining to issue changes
  • IssueHierarchySession: a session to examine issues in a hierarchy
  • IssueHierarchyAssignmentSession: a session to traverse the issue hierarchy
  • IssueFrontOfficeSession: a session to lookup issue front office mappings
  • IssueFrontOfficeAssignmentSession: a session to manage issue to front office mappings
  • IssueSmartFrontOfficeSession: a session to manage dynamic front offices of issues
  • SubtaskIssueLookupSession: a session to retrieve issue subtasks
  • SubtaskIssueAdminSession: a session to manage issue subtasks
  • DuplicateIssueLookupSession: a session to retrieve linked issues
  • DuplicateIssueAdminSession: a session to manage linked issues
  • BranchedIssueLookupSession: a session to retrieve issue branches
  • BranchedIssueAdminSession: a session to manage issue branches
  • BlockingIssueLookupSession: a session to retrieve issue blocks
  • BlockingIssueAdminSession: a session to manage issue blocks
  • LogEntryLookupSession: a session to retrieve issue log entries
  • IssueMessagingSession: a session comment on issues and send messages to customers
  • LogEntryNotificationSession: a session to receive notifications pertaining to log entries
  • QueueLookupSession: a session to retrieve queues
  • QueueQuerySession: a session to query for queues
  • QueueSearchSession: a session to search for queues
  • QueueAdminSession: a session to create and delete queues
  • QueueNotificationSession: a session to receive notifications pertaining to queue changes
  • QueueFrontOfficeSession: a session to looking issues of queues to front offices
  • QueueFrontOfficeAssignmentSession: a session to manage queue to front office mappings
  • QueueFrontOfficeAssignmentSession: a session to manage dynamic front offices of queues
  • QueueResourcingSession: a session to manage queue resources
  • FrontOfficeLookupSession: a session to retrieve front offices
  • FrontOfficeQuerySession: a session to search for front offices
  • FrontOfficeSearchSession: a session to search for front offices
  • FrontOfficeAdminSession: a session to create and delete front offices
  • FrontOfficeNotificationSession: a session to receive notifications pertaining to front office changes
  • FrontOfficeHierarchySession: a session to traverse a hierarchy of frontOffice
  • FrontOfficeHierarchyDesignSession: a session to manage a front office hierarchy
MethodgetMyIssueSession
Description

Gets the OsidSession associated with the my issue service.

Returnosid.tracking.MyIssueSessiona MyIssueSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsMyIssue() is false
ComplianceoptionalThis method must be implemented if supportsMyIssue() is true.
MethodgetMyIssueSessionForFrontOffice
Description

Gets the OsidSession associated with the my issue service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.MyIssueSessiona MyIssueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsMyIssue() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsMyIssue() and supportsVisibleFederation() are true
MethodgetIssueTrackingSession
Description

Gets the OsidSession associated with the issue tracking service.

Returnosid.tracking.IssueTrackingSessionan IssueTrackingSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueTracking() is false
ComplianceoptionalThis method must be implemented if supportsIssueTracking() is true.
MethodgetIssueTrackingSessionForFrontOffice
Description

Gets the OsidSession associated with the issue tracking service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.IssueTrackingSessionan IssueTrackingSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueTracking() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueTracking() and supportsVisibleFederation() are true
MethodgetIssueResourcingSession
Description

Gets the OsidSession associated with the issue resourcing service.

Returnosid.tracking.IssueResourcingSessionan IssueResourcingSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueResourcing() is false
ComplianceoptionalThis method must be implemented if supportsIssueResourcing() is true.
MethodgetIssueResourcingSessionForFrontOffice
Description

Gets the OsidSession associated with the issue resourcing service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.IssueResourcingSessionan IssueResourcingSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueResourcing() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueResourcing() and supportsVisibleFederation() are true
MethodgetIssueTriagingSession
Description

Gets the OsidSession associated with the issue triaging service.

Returnosid.tracking.IssueTriagingSessionan IssueTriagingSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsMyIssueLookup() is false
ComplianceoptionalThis method must be implemented if supportsIssueTriaging() is true.
MethodgetIssueTriagingSessionForFrontOffice
Description

Gets the OsidSession associated with the issue triaging service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.IssueTriagingSessionan IssueTriagingSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueTriaging() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueTriaging() and supportsVisibleFederation() are true
MethodgetIssueLookupSession
Description

Gets the OsidSession associated with the issue lookup service.

Returnosid.tracking.IssueLookupSessionan IssueLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueLookup() is false
ComplianceoptionalThis method must be implemented if supportsIssueLookup() is true.
MethodgetIssueLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the issue lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.IssueLookupSessionan IssueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueLookup() and supportsVisibleFederation() are true
MethodgetIssueQuerySession
Description

Gets the OsidSession associated with the issue query service.

Returnosid.tracking.IssueQuerySessionan IssueQuerySession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueQuery() is false
ComplianceoptionalThis method must be implemented if supportsIssueQuery() is true.
MethodgetIssueQuerySessionForFrontOffice
Description

Gets the OsidSession associated with the issue query service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.IssueQuerySessionan IssueQuerySession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueQuery() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueQuery() and supportsVisibleFederation() are true
MethodgetIssueSearchSession
Description

Gets the OsidSession associated with the issue search service.

Returnosid.tracking.IssueSearchSessionan IssueSearchSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueSearch() is false
ComplianceoptionalThis method must be implemented if supportsIssueSearch() is true.
MethodgetIssueSearchSessionForFrontOffice
Description

Gets the OsidSession associated with the issue search service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.IssueSearchSessionan IssueSearchSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueSearch() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueSearch() and supportsVisibleFederation() are true
MethodgetIssueAdminSession
Description

Gets the OsidSession associated with the issue administration service.

Returnosid.tracking.IssueAdminSessionan IssueAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueAdmin() is false
ComplianceoptionalThis method must be implemented if supportsIssueAdmin() is true.
MethodgetIssueAdminSessionForFrontOffice
Description

Gets the OsidSession associated with the issue administration service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.IssueAdminSessionan IssueAdminSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueAdmin() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueAdmin() and supportsVisibleFederation() are true
MethodgetIssueNotificationSession
Description

Gets the OsidSession associated with the issue notification service.

Parametersosid.tracking.IssueReceiverissueReceiverthe notification callback
Returnosid.tracking.IssueNotificationSessionan IssueNotificationSession
ErrorsNULL_ARGUMENT issueReceiver is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueNotification() is false
ComplianceoptionalThis method must be implemented if supportsIssueNotification() is true.
MethodgetIssueNotificationSessionForFrontOffice
Description

Gets the OsidSession associated with the issue notification service for the given front office.

Parametersosid.tracking.IssueReceiverissueReceiverthe notification callback
osid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.IssueNotificationSessionan IssueNotificationSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT issueReceiver or frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueNotification() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueNotification() and supportsVisibleFederation() are true
MethodgetIssueFrontOfficeSession
Description

Gets the OsidSession to lookup issue/front office trackings.

Returnosid.tracking.IssueFrontOfficeSessionan IssueFrontOfficeSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueFrontOffice() is false
ComplianceoptionalThis method must be implemented if supportsIssueFrontOffice() is true.
MethodgetIssueFrontOfficeAssignmentSession
Description

Gets the OsidSession associated with assigning issues to frontOffices.

Returnosid.tracking.IssueFrontOfficeAssignmentSessionan IssueFrontOfficeAssignmentSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueFrontOfficeAssignment() is false
ComplianceoptionalThis method must be implemented if supportsIssueFrontOfficeAssignment() is true.
MethodgetIssueSmartFrontOfficeSession
Description

Gets the OsidSession to manage locatin smart frontOffices.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.IssueSmartFrontOfficeSessionan IssueSmartFrontOfficeSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueSmartFrontOffice() is false
ComplianceoptionalThis method must be implemented if supportsIssueSmartFrontOffice() is true.
MethodgetSubtaskIssueLookupSession
Description

Gets the OsidSession associated with the subtask issue lookup service.

Returnosid.tracking.SubtaskIssueLookupSessiona SubtaskIssueLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsSubtaskIssueLookup() is false
ComplianceoptionalThis method must be implemented if supportsSubtaskIssueLookup() is true.
MethodgetSubtaskIssueLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the subtask issue lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.SubtaskIssueLookupSessiona SubtaskIssueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsSubtaskIssueLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsSubtaskIssueLookup() and supportsVisibleFederation() are true
MethodgetSubtaskIssueAdminSession
Description

Gets the OsidSession associated with the subtask issue administration service.

Returnosid.tracking.SubtaskIssueAdminSessiona SubtaskIssueAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsSubtaskIssueAdmin() is false
ComplianceoptionalThis method must be implemented if supportsSubtaskIssueAdmin() is true.
MethodgetSubtaskIssueAdminSessionForFrontOffice
Description

Gets the OsidSession associated with the subtask issue administration service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.SubtaskIssueAdminSessiona SubtaskIssueAdminSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsSubtaskIssueAdmin() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsSubtaskIssueAdmin() and supportsVisibleFederation() are true
MethodgetDuplicateIssueLookupSession
Description

Gets the OsidSession associated with the duplicate issue lookup service.

Returnosid.tracking.DuplicateIssueLookupSessiona DuplicateIssueLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsDuplicateIssueLookup() is false
ComplianceoptionalThis method must be implemented if supportsDuplicateIssueLookup() is true.
MethodgetDuplicateIssueLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the duplicate issue lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.DuplicateIssueLookupSessiona DuplicateIssueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsDuplicateIssueLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsDuplicateIssueLookup() and supportsVisibleFederation() are true
MethodgetDuplicateIssueAdminSession
Description

Gets the OsidSession associated with the duplicate issue administration service.

Returnosid.tracking.DuplicateIssueAdminSessiona DuplicateIssueAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsDuplicateIssueAdmin() is false
ComplianceoptionalThis method must be implemented if supportsDuplicateIssueAdmin() is true.
MethodgetDuplicateIssueAdminSessionForFrontOffice
Description

Gets the OsidSession associated with the duplicate issue administration service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.DuplicateIssueAdminSessiona DuplicateIssueAdminSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsDuplicateIssueAdmin() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsDuplicateIssueAdmin() and supportsVisibleFederation() are true
MethodgetBranchedIssueLookupSession
Description

Gets the OsidSession associated with the branched issue lookup service.

Returnosid.tracking.BranchedIssueLookupSessiona BranchedIssueLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBranchedIssueLookup() is false
ComplianceoptionalThis method must be implemented if supportsBranchedIssueLookup() is true.
MethodgetBranchedIssueLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the branched issue lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.BranchedIssueLookupSessiona BranchedIssueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBranchedIssueLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsBranchedIssueLookup() and supportsVisibleFederation() are true
MethodgetBranchedIssueAdminSession
Description

Gets the OsidSession associated with the branched issue administration service.

Returnosid.tracking.BranchedIssueAdminSessiona BranchedIssueAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBranchedIssueAdmin() is false
ComplianceoptionalThis method must be implemented if supportsBranchedIssueAdmin() is true.
MethodgetBranchedIssueAdminSessionForFrontOffice
Description

Gets the OsidSession associated with the branched issue administration service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.BranchedIssueAdminSessiona BranchedIssueAdminSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBranchedIssueAdmin() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsBranchedIssueAdmin() and supportsVisibleFederation() are true
MethodgetBlockingIssueLookupSession
Description

Gets the OsidSession associated with the blocking issue lookup service.

Returnosid.tracking.BlockingIssueLookupSessiona BlockingIssueLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBlockingIssueLookup() is false
ComplianceoptionalThis method must be implemented if supportsBlockingIssueLookup() is true.
MethodgetBlockingIssueLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the blocking issue lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.BlockingIssueLookupSessiona BlockingIssueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBlockingIssueLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsBlockingIssueLookup() and supportsVisibleFederation() are true
MethodgetBlockingIssueAdminSession
Description

Gets the OsidSession associated with the blocking issue administration service.

Returnosid.tracking.BlockingIssueAdminSessiona BlockingIssueAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBlockingIssueAdmin() is false
ComplianceoptionalThis method must be implemented if supportsBlockingIssueAdmin() is true.
MethodgetBlockingIssueAdminSessionForFrontOffice
Description

Gets the OsidSession associated with the blocking issue administration service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the front office
Returnosid.tracking.BlockingIssueAdminSessiona BlockingIssueAdminSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsBlockingIssueAdmin() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsBlockingIssueAdmin() and supportsVisibleFederation() are true
MethodgetLogEntryLookupSession
Description

Gets the OsidSession associated with the log entry lookup service.

Returnosid.tracking.LogEntryLookupSessiona LogEntryLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsLogEntryLookup() is false
ComplianceoptionalThis method must be implemented if supportsLogEntryLookup() is true.
MethodgetLogEntryLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the log entry lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.LogEntryLookupSessiona LogEntryLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsLogEntryLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsLogEntryLookup() and supportsVisibleFederation() are true
MethodgetIssueMessagingSession
Description

Gets the OsidSession associated with the issue messaging service.

Returnosid.tracking.IssueMessagingSessionan IssueMessagingSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueMessaging() is false
ComplianceoptionalThis method must be implemented if supportsIssueMessaging() is true.
MethodgetIssueMessagingSessionForFrontOffice
Description

Gets the OsidSession associated with the issue messaging service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.IssueMessagingSessionan IssueMessagingSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsIssueMessaging() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsIssueMessaging() and supportsVisibleFederation() are true
MethodgetLogEntryNotificationSession
Description

Gets the OsidSession associated with the log entry notification service.

Parametersosid.tracking.LogEntryReceiverlogEntryReceiverthe notification callback
Returnosid.tracking.LogEntryNotificationSessiona LogEntryNotificationSession
ErrorsNULL_ARGUMENT logEntryReceiver is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsLogEntryNotification() is false
ComplianceoptionalThis method must be implemented if supportsLogEntryNotification() is true.
MethodgetLogEntryNotificationSessionForFrontOffice
Description

Gets the OsidSession associated with the log entry notification service for the given front office.

Parametersosid.tracking.LogEntryReceiverlogEntryReceiverthe notification callback
osid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.LogEntryNotificationSessiona LogEntryNotificationSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT logEntryReceiver or frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsLogEntryNotification() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsLogEntryNotification() and supportsVisibleFederation() are true
MethodgetQueueLookupSession
Description

Gets the OsidSession associated with the queue lookup service.

Returnosid.tracking.QueueLookupSessiona QueueLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueLookup() is false
ComplianceoptionalThis method must be implemented if supportsQueueLookup() is true.
MethodgetQueueLookupSessionForFrontOffice
Description

Gets the OsidSession associated with the queue lookup service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueLookupSessiona QueueLookupSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueLookup() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsQueueLookup() and supportsVisibleFederation() are true
MethodgetQueueQuerySession
Description

Gets the OsidSession associated with the queue query service.

Returnosid.tracking.QueueQuerySessiona QueueQuerySession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueQuery() is false
ComplianceoptionalThis method must be implemented if supportsQueueQuery() is true.
MethodgetQueueQuerySessionForFrontOffice
Description

Gets the OsidSession associated with the queue query service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueQuerySessiona QueueQuerySession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueQuery() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsQueueQuery() and supportsVisibleFederation() are true
MethodgetQueueSearchSession
Description

Gets the OsidSession associated with the queue search service.

Returnosid.tracking.QueueSearchSessiona QueueSearchSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueSearch() is false
ComplianceoptionalThis method must be implemented if supportsQueueSearch() is true.
MethodgetQueueSearchSessionForFrontOffice
Description

Gets the OsidSession associated with the queue search service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueSearchSessiona QueueSearchSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueSearch() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsQueueSearch() and supportsVisibleFederation() are true
MethodgetQueueAdminSession
Description

Gets the OsidSession associated with the queue administration service.

Returnosid.tracking.QueueAdminSessiona QueueAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueAdmin() is false
ComplianceoptionalThis method must be implemented if supportsQueueAdmin() is true.
MethodgetQueueAdminSessionForFrontOffice
Description

Gets the OsidSession associated with the queue administration service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueAdminSessiona QueueAdminSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueAdmin() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsQueueAdmin() and supportsVisibleFederation() are true
MethodgetQueueNotificationSession
Description

Gets the OsidSession associated with the queue notification service.

Parametersosid.tracking.QueueReceiverqueueReceiverthe notification callback
Returnosid.tracking.QueueNotificationSessiona QueueNotificationSession
ErrorsNULL_ARGUMENT queueReceiver is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueNotification() is false
ComplianceoptionalThis method must be implemented if supportsQueueNotification() is true.
MethodgetQueueNotificationSessionForFrontOffice
Description

Gets the OsidSession associated with the queue notification service for the given front office.

Parametersosid.tracking.QueueReceiverqueueReceiverthe notification callback
osid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueNotificationSessiona QueueNotificationSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT queueReceiver or frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueNotification() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsQueueNotification() and supportsVisibleFederation() are true
MethodgetQueueFrontOfficeSession
Description

Gets the OsidSession to lookup queue/front office issues.

Returnosid.tracking.QueueFrontOfficeSessiona QueueFrontOfficeSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueFrontOffice() is false
ComplianceoptionalThis method must be implemented if supportsQueueFrontOffice() is true.
MethodgetQueueFrontOfficeAssignmentSession
Description

Gets the OsidSession associated with assigning queues to frontOffices.

Returnosid.tracking.QueueFrontOfficeAssignmentSessiona QueueFrontOfficeAssignmentSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueFrontOfficeAssignment() is false
ComplianceoptionalThis method must be implemented if supportsQueueFrontOfficeAssignment() is true.
MethodgetQueueSmartFrontOfficeSession
Description

Gets the OsidSession to manage queue smart frontOffices.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueSmartFrontOfficeSessiona QueueSmartFrontOfficeSession
ErrorsNOT_FOUNDno front office found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueSmartFrontOffice() is false
ComplianceoptionalThis method must be implemented if supportsQueueSmartFrontOffice() is true.
MethodgetQueueResourcingSession
Description

Gets the OsidSession associated with the queue resourcing service.

Returnosid.tracking.QueueResourcingSessiona QueueResourcingSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueResourcing() is false
ComplianceoptionalThis method must be implemented if supportsQueueResourcing() is true.
MethodgetQueueResourcingSessionForFrontOffice
Description

Gets the OsidSession associated with the queue resourcing service for the given front office.

Parametersosid.id.IdfrontOfficeIdthe Id of the FrontOffice
Returnosid.tracking.QueueResourcingSessiona QueueResourcingSession
ErrorsNOT_FOUNDno FrontOffice found by the given Id
NULL_ARGUMENT frontOfficeId is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsQueueResourcing() or supportsVisibleFederation() is false
ComplianceoptionalThis method must be implemented if supportsQueueResourcing() and supportsVisibleFederation() are true
MethodgetFrontOfficeLookupSession
Description

Gets the OsidSession associated with the front office lookup service.

Returnosid.tracking.FrontOfficeLookupSessiona FrontOfficeLookupSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeLookup() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeLookup() is true.
MethodgetFrontOfficeQuerySession
Description

Gets the OsidSession associated with the front office query service.

Returnosid.tracking.FrontOfficeQuerySessiona FrontOfficeQuerySession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeQuery() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeQuery() is true.
MethodgetFrontOfficeSearchSession
Description

Gets the OsidSession associated with the front office search service.

Returnosid.tracking.FrontOfficeSearchSessiona FrontOfficeSearchSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeSearch() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeSearch() is true.
MethodgetFrontOfficeAdminSession
Description

Gets the OsidSession associated with the front office administrative service.

Returnosid.tracking.FrontOfficeAdminSessiona FrontOfficeAdminSession
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeAdmin() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeAdmin() is true.
MethodgetFrontOfficeNotificationSession
Description

Gets the OsidSession associated with the front office notification service.

Parametersosid.tracking.FrontOfficeReceiverfrontOfficeReceiverthe notification callback
Returnosid.tracking.FrontOfficeNotificationSessiona FrontOfficeNotificationSession
ErrorsNULL_ARGUMENT frontOfficeReceiver is null
OPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeNotification() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeNotification() is true.
MethodgetFrontOfficeHierarchySession
Description

Gets the OsidSession associated with the front office hierarchy service.

Returnosid.tracking.FrontOfficeHierarchySessiona hierarchy design session for front offices
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeHierarchy() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeHierarchy() is true.
MethodgetFrontOfficeHierarchyDesignSession
Description

Gets the OsidSession associated with the front office hierarchy design service.

Returnosid.tracking.FrontOfficeHierarchyDesignSessiona hierarchy design session for front offices
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsFrontOfficeHierarchyDesign() is false
ComplianceoptionalThis method must be implemented if supportsFrontOfficeHierarchyDesign() is true.
MethodgetTrackingRulesManager
Description

Gets a TrackingRulesManager.

Returnosid.tracking.rules.TrackingRulesManagera TrackingRulesManager
ErrorsOPERATION_FAILEDunable to complete request
UNIMPLEMENTED supportsTrackingRules() is false
ComplianceoptionalThis method must be implemented if supportsTrackingRules() is true.